Sentry vs Usersnap Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sentry

Bug Tracking Software

4.5 218 user ratings

View Details

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Usersnap

Bug Tracking Software

4.6 124 user ratings

View Details

Overview

Description

Sentry as an application monitoring and error tracking software help developers to diagnose, fix and optimize the performance of their code seamlessly. With this solution, developers get to uncover source code, error filter and stack locals in real-time, besides enhancing their application performance monitoring with stack traces. The solution also features relevant dashboards that add visual elements to the entire application monitoring system seamlessly. Users can utilise the platform to track issues related to a selected project and correct them if there is an error. Whether developers are using JavaScript, PHP or any other language, Sentry provides accurate visibility to errors that were already addressed along with the ones which are introduced for the first time. To create the best software in every way, Sentry provides accurate context, uncovering insights for different teams including engineers, support and products. The software also allows users to streamline error notifications in their email inbox. Read more

Users is a customer feedback platform, developed specifically for customer success teams, product managers, developers and web project owners to take feedback from their users about their product or tool. It enables you to create customer-centric products with actionable consumer inputs such as screen grabs, surveys, and feature requests. With Usersnap, you can directly pin comments to screenshots, automatically collect metadata such as URLs, browser information, and console logs. Click, take a screenshot, and send; that's how simple Usersnap makes it for every user to provide visual feedback. It further enables you to host mini-surveys that can help you get more input. You can also target particular email lists, URLs, or consumer behaviours for better results with Usersnap. Usersnap lets you recognize what has to be improved and how you can do so to satisfy consumer expectations. It also provides detailed reports about current events and lets you organise, upvote, and allocate feedback all from one dashboard. Furthermore, It lets you share your comments with your team using one of the 30+ connectors available, including Azure DevOps and Zendesk. Read more

Pricing Options

Free Trial Available
Starts at $26.00. Offers Free-forever and Custom plan.

Free Trial Available
Starts at $19.00. Offers Custom plan.

SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

96%
Momentum

69%
Popularity

85%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

85%
Momentum

65%
Popularity

87%

Features

Total Features	11 Features	10 Features
Common Features for All	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 8 More - Show Less	Backlog Management Helps to prioritize backlog items and accomplish the most critical tasks. Bug Assignment An essential activity aims to assign bugs to appropriate developers based on expertise and recency. Dashboard (Bug Tracking) Monitors bug activity and latest updates of an assignment for a team or project Filtering To match the instances against a set of search criteria. Issue Tracking Helps to manage and maintain issue logs and its activity Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Reports Comes with reporting capabilities and features custom pre-built reports Role Management Helps regulate access to systems, based on individual roles Storage and Retrieval Helps to store, retrieve (search) and organize bug information Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.5/5 218 user ratings	4.6/5 124 user ratings
Rating Distribution	Excellent 50.5% Very Good 47.2% Average 1.4% Poor 0% Terrible 0.9%	Excellent 71% Very Good 25% Average 1.6% Poor 0% Terrible 2.4%
User Sentiments	Detailed Error Reporting, Ease of Integration, Real-Time Error Detection, Extensive Integrations Complex UI/UX, Limited Free Tier, Occasional Slow Performance, Overwhelming Email Notifications	Ease of Integration, Intuitive User Interface, Extensive Integrations, Comprehensive Bug Reporting Limited Customization Options, Occasional Screenshot Alignment Issues , Confusing UI Elements, Limited Mobile Functionality
Review Summary	Overall, Sentry is highly praised for its user-friendliness, comprehensive features, and exceptional customer support. Users appreciate its intuitive interface, customizable dashboards, and robust error tracking capabilities. The platform's ability to quickly identify and resolve issues is particularly valued. Additionally, Sentry's integration with various development tools and platforms enhances its usability and efficiency. The few negative reviews primarily mention occasional bugs and limited customization options. However, these are often overshadowed by the overwhelmingly positive feedback from users who recognize Sentry as a reliable and effective error monitoring and management solution.	UserSnap is a powerful feedback tool that makes collecting and understanding user needs easier and quicker. Users praise its seamless integration, intuitive interface, and customizable features, such as editable screenshots and video recordings. They find the tool easy to use and appreciate the 24/7 customer support. While some users would like to see more robust features, like public report sharing, UserSnap consistently meets their expectations and solves their feedback collection and bug tracking needs.
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Pricing

Pricing Options	Free Trial Available Starts at $26.00. Offers Free-forever and Custom plan.	Free Trial Available Starts at $19.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Developer Free Team $26.00 $29.00 per month Business $80.00 $89.00 per month Enterprise Custom	Basic $19.00 $29.00 per month Startup $69.00 $79.00 per month Company $129.00 $149.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Sentry Alternatives	View All Usersnap Alternatives