ReviewTrackers vs Broadly Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ReviewTrackers

Reputation Management Software

4.5 611 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Broadly

Reputation Management Software

4.9 109 user ratings

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Overview

Description	ReviewTrackers is a reputation and customer feedback software for consumer-oriented businesses. It is used to measure and transform the customer experience to delight customers and drive maximum revenue. Track and monitor reviews on Google, social media sites like Facebook, and review sites like TripAdvisor or Yelp. The aggregation of reviews into one dashboard helps businesses in taking proper measures to respond or act on customer feedback. All review data can be centralized in a single app. Businesses can respond to customers faster and even request reviews through hassle-free email and SMS campaigns. Machine learning technology is harnessed to find insights from the reviews. ReviewTrackers provides automation and API access and delivers instant review alerts. They have a responsive customer support team available 24x7. All of this helps businesses leverage the power of customer reviews to improve their local SEO rankings as well. The software can be used on iOS and Android devices as well. Read more	Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $187.41. Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 91% Momentum 66% Popularity 83%	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 82% Momentum 63% Popularity 85%
SaaSworthy Awards	# 3 Most Worthy # 5 Fastest Growing	# 7 Fastest Growing # 7 Most Popular

Features

Total Features	7 Features	7 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 611 user ratings	4.9/5 109 user ratings
Rating Distribution	Excellent 57.4% Very Good 36.3% Average 5.4% Poor 0.2% Terrible 0.7%	Excellent 91.7% Very Good 7.3% Average 0% Poor 0.9% Terrible 0%
User Sentiments	User-friendly interface, Centralized platform for reviews, Excellent customer support, Comprehensive reporting Limited review source integrations, Slow review syncing, Lack of in-platform review responses, Limited customization options	Not Available
Review Summary	Overall, users praise ReviewTrackers for being user-friendly and efficient. They appreciate its ability to monitor reviews across multiple platforms and provide detailed analytics. The review management features are also well-received, allowing businesses to respond to and analyze reviews effectively. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the pricing structure.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $187.41. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Lite Custom Starter Custom Essentials Custom Platinum Custom	Standard $187.41 $249.00 per month Pro $262.41 $349.00 per month Elite $337.42 $449.00 per month Enterprise Custom
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Alternatives

	ReviewBuzz 4.4 10 ratings ReviewTrackers Vs ReviewBuzz ReviewRev 1 1 ratings ReviewTrackers Vs ReviewRev Guestmeter ReviewTrackers Vs Guestmeter Reputation Studio 4.5 4 ratings ReviewTrackers Vs Reputation Studio Reputation.com 4.4 425 ratings ReviewTrackers Vs Reputation.com	ReviewRev 1 1 ratings Broadly Vs ReviewRev Reputation Studio 4.5 4 ratings Broadly Vs Reputation Studio Reputation.com 4.4 425 ratings Broadly Vs Reputation.com ReviewGain Broadly Vs ReviewGain ReviewBuzz 4.4 10 ratings Broadly Vs ReviewBuzz
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