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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. Read more | Makassan is the ultimate communication tool for businesses. Inspired by the trading practices of the indigenous Makassan people of Indonesia, our platform allows them to seamlessly trade information with their customers and build stronger relationships. Like the Makassans who traveled to Northern Australia for trading, our platform helps them connect with customers and foster a sense of camaraderie. This team at Makassan understands the importance of clear and timely communication in the competitive business world, and that’s why we have created a platform that allows them to coordinate and reply to messages over various channels such as chat, email, Slack, and SMS. With just one platform, they can efficiently manage all their customer communications, saving they time and effort. But what sets Makassan apart from other communication tools is their focus on privacy and security. With customizable chat widgets, they can tailor their communication experience to match their brand and create a unique and engaging experience for their customers. With seamless integration into their existing systems, they can easily incorporate Makassan into their daily operations without any hassle. Read more |
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| SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 12 Fastest Growing |
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| Total Features |
7 Features
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4 Features
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| Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Ease of Use, Excellent Customer Support, Extensive Integrations, Workflow Automation Mobile App Issues, Slow Loading Times, Limited Customization Options, Email Functionality Limitations |
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| Review Summary |
Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $79.00 $99.00 per month Growth $159.00 $199.00 per month Advanced $279.00 $349.00 per user / month Enterprise Custom |
Standard Plan $15.00 $15.00 per month Pro Plan $29.00 $29.00 per month Sole Tenant Plan $39.00 $39.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 3 More
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| Videos |
+ 2 More
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| Company Details | Located in: Hong Kong, China | Located in: +1 858-381-2983 |
| Contact Details |
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