Freshdesk Contact Center (Formerly Freshcaller) |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Rainbow is a communication and collaboration platform by Alcatel-Lucent Enterprise that lets users manage contacts and leads. Rainbow unifies your team and connects all your communications on one platform for ease of communication and for improved productivity and efficiency. It lets users communicate with their teammates via one-on-one chats or invite people from outside your team to converse. Distance no longer becomes a problem as it is easier to connect with people through high quality calls from your desktop or mobile device. You are able to make the very best of communication, choosing from chat, call or video options. Users are able to work in their Rainbow provided Bubble where they can share files and discuss ideas with the rest of the team while enjoying the privacy you require. Rainbow also provides every user with 16GB storage space on the cloud, from which they are easily accessible and sharable. Another special feature of the Rainbow platform is that users can invite people from your team or outside your office network for meetings on the platform, that allows you to share documents, have confidential conversations – just like real office meeting – using the secure ALE cloud support. Rainbow can be used on any device and can be incorporated to pre-existing communications system by integrating the available APIs for various features easily. Read more | Hiver is an email collaboration that lets them manage their shared inboxes using their Gmail accounts. If they use shared inboxes within their company such as support, help desk, or sales teams then they can access, delegate, and track emails sent and received from these accounts from within Gmail. Hiver keeps the same structure as your previous team inboxes but lets them manage them from one place, which helps improve efficiency and boost collaboration, both within teams and across your company as a whole. Hiver also allows you to assign owners to email, as well as add and track the status of each email. It provides a general overview of your team’s workflow and activities and lets you track which team member is working on which emails. Hiver’s insights into performance allow them to find areas in which they can improve. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 20 Most Popular |
Not Available
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| Total Features |
11 Features
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7 Features
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| Common Features for All |
Audio Video Conferencing
Brainstorming
Chat (Messaging)
Contact Management
Content Management
Cooperative Writing
Document Management
Group Calendars
Project Management
Synchronous Editing
Task Management
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Audio Video Conferencing
Brainstorming
Chat (Messaging)
Contact Management
Content Management
Cooperative Writing
Document Management
Group Calendars
Project Management
Synchronous Editing
Task Management
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| User Rating |
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| User Sentiments |
Not Available
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Ease of Use, Efficient Email Management, Seamless Gmail Integration, Effective Team Collaboration Occasional Software Glitches, Mobile App Functionality, Limited Analytics Functionality, Inconsistent Automation |
| Review Summary |
Not Available
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Reviewers commend Hiver for its user-friendly interface, seamless integration with Gmail, and robust collaboration features. They appreciate the ability to assign emails, track their progress, and collaborate with teammates efficiently. Hiver's automation capabilities, such as automated follow-ups and canned responses, are also highly praised for streamlining workflows and saving time. Additionally, reviewers highlight the excellent customer support provided by Hiver, with prompt and helpful responses to queries. While some users mention occasional bugs and glitches, they generally agree that Hiver is a reliable and valuable tool for managing and collaborating on emails. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Custom Business Custom Enterprise Custom Enterprise Dial-in Pack Custom |
Lite Others Pro Others Enterprise Others |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
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| Company Details | Located in: Singapore Founded in: 2014 | Located in: San Jose, California Founded in: 2011 |
| Contact Details |
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