Pure Chat vs Helpwise Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pure Chat

Live Chat Software

4.5 349 user ratings

Get Free Advice

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpwise

Live Chat Software

4.7 175 user ratings

Get Free Advice

Overview

Description	Pure Chat is a scalable live chat software that can grow as your business grows. The Pure Chat editor allows you to customize your chat widget the way you want to. The software saves all your chat history, which helps your agents while following up with a particular visitor or customer. Create canned responses so that your agents don’t have to type the same replies again and again. With Pure Chat, you can have unlimited operators and unlimited chats. Its features include Visitor Information & Location Details, FIle Transfer, Chat Alerts, Pre-Chat Infor Form and a lot more. Read more	Helpwise is a shared inbox, help centre and live chat monitoring software, helping out businesses solve customer-generated queries in an efficient manner. Companies can utilise the particular portal to streamline consumer-based communications on the go. They can depend on shared inboxes for Whatsapp, SMS, email, social media accounts and website widgets to collaborate easily. Large teams can share the entire workload among different members. They can also tag, chat and assign tasks to individual members conveniently. Its simple interface, helps users acquire leads automatically, monitor sales and provide relevant support accordingly. Other inbuilt functionalities made available within Helpwise, helps businesses with key metrics tracking, shared inbox, seamless collaboration among teams and accurate integration with external business tools. Businesses associated with industries like insurance, real estate, law, logistics, SaaS, client servicing and more are accurately benefited. Its inbuilt product suite goes as Facebook team inbox, Whatsapp team inbox, forms, knowledgebase, CSAT etc. Read more
Pricing Options	Free Trial Available Starts at $39.00.	Free Trial Available Starts at $83.25. Offers Free-forever and Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 81% Momentum 62% Popularity 82%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 73% Momentum 64% Popularity 77%
SaaSworthy Awards	# 9 Highly Rated # 15 Most Popular	Not Available

Features

Total Features	7 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 349 user ratings	4.7/5 175 user ratings
Rating Distribution	Excellent 57% Very Good 36.7% Average 4.6% Poor 0.6% Terrible 1.1%	Excellent 79.4% Very Good 16.6% Average 2.3% Poor 1.1% Terrible 0.6%
User Sentiments	Ease of Use, Real-time Customer Interaction, Customizable Chat Widgets, Mobile App Availability Occasional Software Glitches, Limited File Sharing Functionality, Inconsistent Mobile Notifications, Limited Reporting Features	Not Available
Review Summary	Pure Chat's user-friendliness and ease of setup are widely praised, with many reviewers highlighting its intuitive interface and straightforward onboarding process. Its live chat functionality is considered reliable and efficient, enabling businesses to engage with customers promptly and effectively. Additionally, Pure Chat's reporting and analytics features are often commended for providing valuable insights into customer interactions and overall performance. However, some users have expressed concerns regarding occasional technical issues, limited customization options, and the need for more advanced features.	Helpwise is a popular SaaS platform for managing customer support emails, social media messages, and live chat interactions. Users appreciate its user-friendly interface, ease of setup, and ability to assign emails to team members for efficient handling. However, some users report issues with the mobile app's functionality, the search feature, and occasional bugs. Overall, Helpwise is considered a valuable tool for streamlining customer support and communication, especially for small teams.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $39.00.	Free Trial Available Starts at $83.25. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Growth $39.00 $49.00 per user / month Pro $79.00 $99.00 per user / month	Free Forever Free Standard $83.25 $99.00 per month Premium Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Pure Chat Vs LiveChat MyLiveChat 3.5 15 ratings Pure Chat Vs MyLiveChat LiveEngage 3.9 417 ratings Pure Chat Vs LiveEngage Smartchat Pure Chat Vs Smartchat LinkedChat 4.5 56 ratings Pure Chat Vs LinkedChat	LiveChat 4.5 1,736 ratings Helpwise Vs LiveChat LiveAgent 4.7 1,922 ratings Smartchat Helpwise Vs Smartchat Zoho SalesIQ 4.5 406 ratings Helpwise Vs Zoho SalesIQ HelpNinja
	View All Pure Chat Alternatives	View All Helpwise Alternatives