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TalkDesk

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Pulse CallDesk logo
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallCabinet logo
Call Center Software

4.6 13 user ratings

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Overview

Description Pulse CallDesk is an exceptional call management software on the cloud that provides an integrated cloud-based contact centre. With Pulse CallDesk, customer experience is surely improved due to such a powerful single solution. It's hard to compete with the features that Pulse CallDesk offers; intelligent routing, monitoring and recording, real-time analytics, and reporting. What's more, Pulse CallDesk comes with 24/7 customer support to ensure that any problem or question they come across is answered immediately and with an expert opinion. Pulse CallDesk has everything they need to provide a superior customer experience, from its simple web-based interface to its optimized routing for incoming calls. With Pulse CallDesk, they can be sure that your customer service will be top notch and their customer satisfaction will be guaranteed. Read more CallCabinet is revolutionizing conversations into actionable business intelligence, offering pioneering compliance call recording solutions that empower businesses worldwide. In today's volatile market, leveraging technology for success is crucial. CallCabinet ensures automatic adherence to regulatory requirements such as Dodd-Frank, MiFID II, GDPR, POPI, and PCI DSS. With granular custom policies, businesses gain full control over compliance. Advanced AI and deep machine learning uncover insights from every recorded conversation, revealing sentiment, emotion, and context. CallCabinet's platform also simplifies data migration from legacy systems, enabling comprehensive analysis and insight extraction. From automated alerts and workforce performance evaluations to ensuring company-wide regulatory compliance, CallCabinet's user-friendly interface supports individuals, teams, departments, and entire organizations. As a powerful call center software, it transforms complex tasks into streamlined processes, enhancing efficiency and compliance across the board. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    64%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    78%

Features

Total Features
8 Features
4 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 5 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.6/5 13 user ratings
    Rating Distribution
    Not Available
    • Excellent

      76.9%
    • Very Good

      15.4%
    • Average

      0%
    • Poor

      7.7%
    • Terrible

      0%
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Pulse CallDesk Custom

    CallCabinet Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Chennai, India Located in: Boca Raton, Florida - 33431
    Contact Details

    +91 44 4000 1800

    https://www.pulse.in/cloud-contact-center/

    +1 561-235-7699

    https://www.callcabinet.com

    Social Media Handles

    Not available

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