Provide Support vs FlowChat Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provide Support

Live Chat Software

4.6 111 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FlowChat

Live Chat Software

5 1 user ratings

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Overview

Description	Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. Read more	FlowChat is the ultimate chat management platform that will revolutionize their social selling strategy and take their business to new heights of success! With FlowChat, they have the power to transform their content into engaging conversations, allowing they to connect with potential clients like never before. Say goodbye to traditional methods of selling and hello to a more efficient and effective way of reaching their target audience. This innovative WebHooks feature enables they to seamlessly exchange data with their favorite platforms, making it easier to reach their audience with or without a middleman. And that's not all - with FlowChat, they can choose their future clients from comments or channels, and with just one click, add them to their lead list. Talk about making life easier for they and their team! But what truly sets FlowChat apart is our ability to provide them with other social platform information about their potential clients. This gives they more ways to interact and build rapport with them, ultimately increasing their chances of converting them into loyal customers. With our user-friendly Pipeline View, they can keep track of all their conversations and effortlessly build connections with their leads. Read more
Pricing Options	Free Trial Available Starts at $8.25. Offers Free-forever plan.	Free Trial Not Available Starts at $166.00. Offers Custom plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 83% Momentum 67% Popularity 88%	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 72% Reviews 64% Momentum 67% Popularity 67%
SaaSworthy Awards	# 7 Highly Rated # 12 Most Popular	Not Available

Features

Total Features	8 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online

Reviews & Ratings

User Rating	4.6/5 111 user ratings	5/5 1 user ratings
Rating Distribution	Excellent 64% Very Good 33.3% Average 1.8% Poor 0% Terrible 0.9%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $8.25. Offers Free-forever plan.	Free Trial Not Available Starts at $166.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Small Business $8.25 $15.00 per month Free Free Corporate $16.50 $30.00 per month Enterprise $33.00 $60.00 per month	Basic $166.00 $247.00 per month Growth $416.00 $497.00 per month White Label Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All Provide Support Alternatives	View All FlowChat Alternatives