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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Provana Speech Analytics logo
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallCabinet logo
Call Center Software

4.6 13 user ratings

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Overview

Description Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more CallCabinet is revolutionizing conversations into actionable business intelligence, offering pioneering compliance call recording solutions that empower businesses worldwide. In today's volatile market, leveraging technology for success is crucial. CallCabinet ensures automatic adherence to regulatory requirements such as Dodd-Frank, MiFID II, GDPR, POPI, and PCI DSS. With granular custom policies, businesses gain full control over compliance. Advanced AI and deep machine learning uncover insights from every recorded conversation, revealing sentiment, emotion, and context. CallCabinet's platform also simplifies data migration from legacy systems, enabling comprehensive analysis and insight extraction. From automated alerts and workforce performance evaluations to ensuring company-wide regulatory compliance, CallCabinet's user-friendly interface supports individuals, teams, departments, and entire organizations. As a powerful call center software, it transforms complex tasks into streamlined processes, enhancing efficiency and compliance across the board. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    69%
  • Reviews
    60%
  • Momentum
    61%
  • Popularity
    76%

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    76%
  • Reviews
    60%
  • Momentum
    68%
  • Popularity
    78%

Features

Total Features
2 Features
4 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Predictive Dialer Automatically dials to list of phone numbers
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Predictive Dialer Automatically dials to list of phone numbers
  • + 1 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.6/5 13 user ratings
    Rating Distribution
    Not Available
    • Excellent

      76.9%
    • Very Good

      15.4%
    • Average

      0%
    • Poor

      7.7%
    • Terrible

      0%
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Provana Speech Analytics Custom

    CallCabinet Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Lisle, Illinois Located in: Boca Raton, Florida - 33431
    Contact Details

    +1 630-442-7912

    https://www.provana.com/call-center-speech-analytics

    +1 561-235-7699

    https://www.callcabinet.com

    Social Media Handles

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