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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | ProProfs Help Desk is an efficient helpdesk and support ticketing software, enabling companies to provide the best solution to the queries raised by individual clients. Teams get to manage multiple emails within a shared inbox. It is an appropriate business structure for SMB, enterprise, B2B and B2C consumer segments, besides agents and managers operating within customer service teams. ProProfs Help Desk utilises automation to enhance agent productivity levels and is designed for top graded support teams. Appropriate reports offered by the software helps teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software as per their own needs, they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service. Read more | Help.center is a powerful AI-driven help desk software designed to transform the way businesses handle customer support. With features like automatic learning, it continuously improves as it updates content, ensuring all questions are answered with accuracy and efficiency. Customers can access answers through an AI chatbot and AI search, or easily raise email tickets when additional support is needed. The platform offers keyboard shortcuts for all tasks, allowing the team to reply to tickets, update statuses, and switch between conversations swiftly. Its sleek, shared Inbox boosts productivity and keeps support teams organized. Help.center provides multilingual support at scale, ensuring customers receive consistent service no matter the language. Plus, with 24/7 availability, they can provide support 24x7, even when their team is unavailable. This user-friendly solution is designed to reduce support tickets significantly, helping businesses deliver faster resolutions while empowering customers to solve their issues independently. Achieve seamless, round-the-clock customer satisfaction with Help.center their ultimate help desk assistant! Read more |
Pricing Options |
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SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 16 Fastest Growing |
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Total Features |
17 Features
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10 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-brand Help desk
Multi-language Support
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AI Assistant
Multi-brand Help desk
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Team (2+ Users) $19.99 $29.99 per user / month |
Free Free Business $19.00 $19.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Videos |
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Company Details | Located in: Santa Monica, California |
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Contact Details |
+1 855-776-7763 |
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Social Media Handles |
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