BirdEye |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more | Monitor and analyze all reviews and questions about your brands and products in just one tool. Optimize your products, descriptions and strengthen your selling points. Turn negative reviews into positive ones by replying quickly. Monitor reviews from over 10,000 sources in 48 countries on portals and online shops such as: Google Maps, Amazon, Trusted Shops, Trustpilot and many more. Recognize praise, criticism and complaints about your products and locations and react in good time - all in one tool. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 4 Fastest Growing # 8 Most Popular |
Not Available
|
| Total Features |
8 Features
|
5 Features
|
| Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| User Sentiments |
Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches |
Not Available
|
| Review Summary |
Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations. |
Not Available
|
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Core Custom Pro Custom Signature Custom |
Webbosaurus Review Monitoring Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Videos |
+ 1 More
|
Not Available |
| Company Details | Located in: Lehi, Utah | Located in: Weigandufer, Berlin |
| Contact Details |
+1-833-276-3486 |
+49 30 5485 6646 |
| Social Media Handles |
|
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
