BirdEye |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more | Reviewdrop is an online reputation management tool that helps businesses grow their revenues by allowing their customers to submit positive reviews. These reviews can range from text, image, video, tweets, or even Instagram posts. The tool is relevant for all sorts of websites including e-commerce, brochures, and landing pages. Not only does it allow users to establish better trust levels with their existing customers, but it also helps them to cut down on costs. In fact, review drop claims that it can reduce costs by at least 70%. Users can even boost conversions by offering coupon codes on review submissions that appear on user profiles following which they can be approved to appear on the widget. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Fastest Growing # 8 Most Popular |
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| Total Features |
8 Features
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7 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Sentiments |
Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches |
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| Review Summary |
Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Core Custom Pro Custom Signature Custom |
Free Free Standard Others Pro Others |
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View Detailed Pricing
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| Screenshots | Not Available |
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| Company Details | Located in: Lehi, Utah | Located in: London, United Kingdom |
| Contact Details |
+1-833-276-3486 |
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