BirdEye |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them via text. You can also receive messages via other channels, such as Google, Webchat, and Facebook. All the messages you receive from the different channels are stored in one place. When you receive a message, you can assign it to an employee to take care of, and they can respond directly from within the central inbox. You can access this messaging inbox on any device from anywhere. You can also use Podium’s messaging capabilities to collect reviews. To do this, all you have to do is to text an invitation to write a review to your customers. You can even automate the process of sending these review invitations out. Read more | Experify, is the ultimate solution for boosting the credibility of their brand and increasing sales. As a professional, they understand the importance of social reviews from customers who have authentically experienced their products. That's where Experify comes in. With Experify Social Reviews, they not only get reviews from satisfied customers, but also their user stories, maps, pictures, product details, and demographic information. This additional context helps to highlight common ground between customers, providing a boost of credibility that sets their brand apart from the rest. But Experify didn't stop there. They understand that today's shoppers are looking for a more personal and authentic shopping experience. That's why we've introduced our innovative "conversational reviews" feature. Experify allows shoppers to connect with their existing customers in a secure messaging experience. This allows for even more context and ultimately, convinces even the most skeptical of shoppers. Say goodbye to generic user-generated content (UGC) and hello to Experify. This platform empowers their existing customer community to engage with prospective buyers, driving more sales and increasing trust in their brand. By enabling shoppers to speak directly with their customers, Experify takes third-party perspectives to a whole new level, solidifying their brand's credibility and professionalism. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 4 Fastest Growing # 8 Most Popular |
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| Total Features |
8 Features
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4 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Gamification
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| User Sentiments |
Ease of Use, Text Messaging Functionality, Review Generation & Management, Improved Customer Communication Inconsistent Mobile App Functionality, Limited CRM Integrations, Inadequate Customer Support Response, Occasional Software Glitches |
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| Review Summary |
Reviewers universally laud Podium's user-friendliness and ease of setup. They appreciate its comprehensive features, highlighting its ability to streamline customer communication, automate tasks, and track customer interactions. Many reviewers also mention Podium's excellent customer support, praising the responsiveness and helpfulness of the team. On the downside, some users have encountered occasional technical glitches and have expressed concerns about the pricing structure. Overall, Podium is a well-received platform that meets the diverse needs of businesses seeking to enhance customer engagement and streamline their operations. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Core Custom Pro Custom Signature Custom |
Basic $29.00 $29.00 per month Pro $119.00 $119.00 per month Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 1 More
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| Company Details | Located in: Lehi, Utah | Located in: Zurich, Switzerland |
| Contact Details |
+1-833-276-3486 |
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