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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Opsgenie logo
Incident Management Software

4.6 364 user ratings

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70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Opsgenie is an on-call and alert management software. The tool is integrated with more than 200 monitoring tools such as ChatOps, collaboration tools, and ITSM. It enables users to centralize alerts and notifies the right people at the right time. Users can use Opsgenie to get a notification on multiple notification channels. It can fit into any workflow; users can customize on-call schedules and create routing rules to handle alerts based on their source. Users will gain insights into improvement and success areas in their on-call and alerting process using dynamic reporting and analytics. Users can correlate deployments and commit to incidents from the Opsgenie platform. Users can either use the standalone offering of the Opsgenie platform, which integrates into any dev or IT stack. It is also included in Jira Service Management’s cloud plans delivering complete ITSM with end-to-end incident management. It offers functionality and works on secure cloud infrastructure, which ensures the safety and seamless connectivity. Read more Introducing DiliGenie the ultimate solution for automating their IT processes. With this IT Service Management (ITSM) solution, they can streamline their incident, service request, change, and problem management without breaking a sweat. Gone are the days of manual and tedious IT processes. DiliGenie offers an integrated incident management tool that allows for quicker resolutions, minimizing any disruptions to their services. Say goodbye to frustrated users and hello to complete satisfaction with this ITIL aligned service request feature. No more back-and-forth emails or phone calls to get a simple service request fulfilled. DiliGenie has got they covered. But it doesn't stop there. This ITSM solution also helps businesses manage changes to critical systems with ease. With DiliGenie, they can now make changes without worrying about service disruptions. This Root Cause Analysis feature ensures that any problems that arise are swiftly identified and resolved, ensuring smooth operations for their business. And that's not all DiliGenie also offers project management capabilities. They can now easily manage projects, associated tasks, resources, and timelines all in one place. No more juggling multiple tools and spreadsheets. DiliGenie has everything they need to stay organized and on top of their projects. But what sets DiliGenie apart from other ITSM solutions is this consolidated knowledge base feature. Say goodbye to scattered and unorganized information. With DiliGenie, they can easily access a centralized knowledge base for all their IT processes, making their job easier and more efficient. DiliGenie is the go-to ITSM solution for professionals with a third party perspective. Its informative, organized, and authoritative tone makes it the perfect tool for any business looking to optimize their IT processes. Don't wait any longer try DiliGenie today and experience the power of automation for yourself. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.45. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    84%
  • Reviews
    85%
  • Momentum
    74%
  • Popularity
    85%

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    79%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    62%

Features

Total Features
6 Features
5 Features
Common Features for All
    Audit Trail A record of changes made in chronological order of a user or activity
    Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
    Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
    Incident Prioritization Sets priority levels by considering the severity and impact of incidents
    Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
    Real-time Dashboard Provides easy visualization of the latest data
    Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
    Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 3 More - Show Less
    • Audit Trail A record of changes made in chronological order of a user or activity
      Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
      Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
      Incident Prioritization Sets priority levels by considering the severity and impact of incidents
      Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
      Real-time Dashboard Provides easy visualization of the latest data
      Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
      Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.6/5 364 user ratings
    Not Available
    Rating Distribution
    • Excellent

      65.7%
    • Very Good

      33%
    • Average

      0.8%
    • Poor

      0.3%
    • Terrible

      0.3%
    Not Available
    User Sentiments

      Ease of Use, Extensive Integrations, Reliable Alerting System, Flexible On-Call Scheduling

      Confusing Escalation Setup, Occasional Alert Delays, Unintuitive User Interface, Limited Mobile App Functionality

      Not Available
    Review Summary

    Overall, OpsGenie is highly praised for its user-friendly interface, customization options, and efficient incident management capabilities. It stands out for its ability to integrate with various tools and services, making it a versatile solution for a wide range of businesses. Users appreciate its flexibility, reliability, and the ability to streamline communication and collaboration during critical incidents. However, some reviewers have expressed concerns about the pricing and occasional glitches in the system.

    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $9.45. Offers Free-forever plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Essentials $9.45 $11.55 per user / month

    Standard $19.95 $24.15 per user / month

    Enterprise $31.90 $38.50 per user / month

    DiliGenie Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Announcement
    + 3 More
    Not Available
    Videos Video Thumbnail
    + 3 More
    Not Available

    Vendor information

    Company Details Located in: Austin, Texas Located in: Princeton, New Jersey
    Contact Details

    +15126403000

    https://www.atlassian.com/software/opsgenie

    Not available

    https://diligentglobal.com/diligenie/

    Social Media Handles

    Not available

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