TalkDesk |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Novanet Cloud Contact Center is listed among the most powerful and advanced call centre software available in the market. This software is designed using the WebRTC technology. WebRTC Agent App facilitates easy integration of real-time customer conversation into the browser directly. This ensures close integration of a feature-rich telephony client with the user browser. This software can also provide reliable cloud-based CRM solution. Users can add call hashtags to their interaction for tracking it easily later. C3 provides 360-degree call center operation view, 100% call recording, WebRTC, SIP & PSTN endpoints etc. It features click-2-call facility, SelfCare Center, DTLS, SRTP encryption. Read more | iCallify stands out as an all-inclusive contact center software solution, transforming standard customer service into vibrant engagement centers. With its Agent Power Pack, the software empowers agents by providing a 360-degree view of customer interactions, ensuring a seamless customer journey. iCallify's adaptive capability heightens efficiency, enabling agents to deliver personalized support across all channels. The suite of dialers, including Auto, Power, Predictive, and Preview Dialers, along with IVR and ACD technologies, amplifies productivity by automating complex tasks. This allows teams to focus on fostering meaningful customer engagements. Real-time insights drive informed decision-making, facilitating better training programs and client-focused care. iCallify prioritizes a secure, easy-to-use interface, fostering team collaboration and enhancing service delivery. By tailoring omnichannel contact center solutions to specific needs, iCallify not only meets but exceeds expectations, delivering impressive customer experiences every time. Read more |
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| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
7 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Organization Types Supported |
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| Platforms Supported |
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| Modes of Support |
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| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Novanet Cloud Contact Center Custom |
iCallify Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 3 More
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Not Available |
| Videos | Not Available |
+ 2 More
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| Company Details | Located in: New York, USA | Located in: Ahmedabad, India |
| Contact Details |
+1 646 810 7000 |
+91 8488 850670 |
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