TalkDesk |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more | Voxdesk is a call center software that helps businesses automate calls, improve team productivity and enhance customer experience. You can increase your call connects with features like pre-recorded soundboards, automated voicemails, customized call disposition, timezone connect, and a powerful dialer with advanced priority rules. The dialer feature of voxdesk allows to screen out answering machines, reduce agent wait time, and boosts connection. You get text-to-speech, SMS integration, and monitor dialed numbers with it. Call analytics lets you record call reports, and regular call logs, track calls, and gather accurate & detailed data. Music on hold feature helps to engage customers, build value, and increase call retention rate. With soundboards, you get to play pre-recorded audio files to customers to keep them engaged and multi language support & multiple input signals. Predictive dialer, a clever dialer, makes simultaneous calls to many numbers before routing the call to your agent or contact person.Some other features that come with this software are call dispositions, call center scripts, voicemail drop, list management, voice bot, and call campaign. Read more |
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| SW Score & Breakdown |
96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 1 Most Popular # 1 Most Searched |
Not Available
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| Total Features |
8 Features
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8 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process |
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| Review Summary |
Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom |
Free Free Infinity $9.99 $14.99 per month BYOS Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 1 More
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Not Available |
| Company Details | Located in: Scottsdale, Arizona | Located in: New York, New York |
| Contact Details |
+1 800-799-0600 |
+1-877-904-4227 |
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