Nextiva vs contactSPACE Comparison

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva

Call Center Software

4.6 6,553 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

contactSPACE

Call Center Software

4.8 11 user ratings

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Overview

Description	Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more	contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. Read more
Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Not Available Starts at $105.00.
SW Score & Breakdown	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 100% Momentum 69% Popularity 99%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 75% Momentum 61% Popularity 76%
SaaSworthy Awards	# 1 Most Popular # 1 Most Searched	Not Available

Features

Total Features	8 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.6/5 6,553 user ratings	4.8/5 11 user ratings
Rating Distribution	Excellent 79.8% Very Good 10.6% Average 3% Poor 1.1% Terrible 5.6%	Excellent 81.8% Very Good 18.2% Average 0% Poor 0% Terrible 0%
User Sentiments	Knowledgeable Customer Support, User-Friendly Interface, Reliable Service, Comprehensive Features Mobile App Issues, Lengthy Hold Times, Inconsistent Call Quality, Complicated Setup Process	Not Available
Review Summary	Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $18.95. Offers Custom plan.	Free Trial Not Available Starts at $105.00.
Pricing Plans Monthly Plans Annual Plans	Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom	Silver $105.00 $105.00 per user / month Gold $139.00 $139.00 per user / month Platinum $175.00 $175.00 per user / month Diamond $239.00 $239.00 per user / month
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Alternatives

	Vonage Contact Center 4.3 131 ratings RingCentral Contact Center 4.1 281 ratings Zoom Contact Center Call Center Studio 4.8 130 ratings Nextiva Vs Call Center Studio Dialpad Contact Center 4.3 207 ratings	Call Center Studio 4.8 130 ratings contactSPACE Vs Call Center Studio uContact 4.7 55 ratings contactSPACE Vs uContact HoduCC 4.8 20 ratings contactSPACE Vs HoduCC RingCentral Contact Center 4.1 281 ratings Aircall 4.2 1,579 ratings contactSPACE Vs Aircall
	View All Nextiva Alternatives	View All contactSPACE Alternatives