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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyLab logo
NPS Software

4.7 86 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClearlyRated logo
NPS Software

5 64 user ratings

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Overview

Description SurveyLab is a professional, easy-to-use questionnaire software and online survey tool designed to offer research-based inputs on customer experience, employee insights, market research and digital engagements. You can use SurveyLab to gain meaningful information of any one or all of these aspects of business operations. The software can be integrated with your business site, facilitating automation of research and reporting workflow. The multiple devices and multi-language features of this software allow maximum outreach for every survey. SurveyLab also offers dedicated customer support that can be tailored to your specific needs, allowing a seamless run of surveys and questionnaires. It is the perfect research tools for big corporations, small companies as well as individual professionals. Read more ClearlyRated is a NPS platform that enables you to boost your internet reputation in order to help you stand out from the crowd. It assists B2B service providers in maximizing service quality and amplifying the voices of their most committed customers by using the Net Promoter Score. ClearlyRated is the only satisfaction survey product that is particularly intended to improve your company's reputation. It helps B2B service providers get the most out of their client experience surveys by using NPS to boost retention, increase accounts, attract new business, and enhance online reputation. It assists you in obtaining actionable customer feedback in order to better retain clients while standing out in the market by using client testimonies that establish confidence, as well as industry accolades for service quality. ClearlyRated assists you in gathering meaningful employee feedback in order to better retain employees while also offering crucial insights on how to make their workplaces more inclusive, egalitarian, and engaging for all employees, regardless of their identity. Additionally, the platform offers easy integrations with popular services for enhanced collaboration. Read more
Pricing Options
  • Free Trial Available
  • Starts at $40.00. Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    89%
  • Momentum
    64%
  • Popularity
    82%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    81%
  • Reviews
    84%
  • Momentum
    64%
  • Popularity
    82%

Features

Total Features
28 Features
11 Features
Common Features for All
    Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
    Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
    Customer NPS Helps to track customer loyalty towards a specific brand or service
    Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
    Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
    Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
    Employee NPS Helps to measure employee engagement and loyalty towards a business
    Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
    Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
    Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
    Multi-language Support Available in multiple languages to support global customers
    Offline Survey Allows users to complete the survey responses without requiring an internet connection.
    Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
    Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
    Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
    Question Branching Allows respondents to screen questions and give answer to the relevant questions only
    Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
    Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
    Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
    Skip Logic It hides the irrelevant pages or questions based on previous responses.
    Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
    Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
    Text Analytics Improves customer engagement by analyzing the available text data
    Third-party Integration Offers synchronization with third-party applications
    Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
    Web Widget Survey Survey widgets that can be attached to your web page
  • + 25 More - Show Less
    • Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person
      Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link
      Customer NPS Helps to track customer loyalty towards a specific brand or service
      Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time
      Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences
      Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email
      Employee NPS Helps to measure employee engagement and loyalty towards a business
      Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task
      Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
      Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go
      Multi-language Support Available in multiple languages to support global customers
      Offline Survey Allows users to complete the survey responses without requiring an internet connection.
      Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar
      Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations
      Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis
      Question Branching Allows respondents to screen questions and give answer to the relevant questions only
      Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys
      Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
      SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate
      Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.
      Site Intercept Survey Captures value from your website visitors with targeted, engaging messages
      Skip Logic It hides the irrelevant pages or questions based on previous responses.
      Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive
      Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor
      Text Analytics Improves customer engagement by analyzing the available text data
      Third-party Integration Offers synchronization with third-party applications
      Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.
      Web Widget Survey Survey widgets that can be attached to your web page
  • + 8 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.7/5 86 user ratings
    5/5 64 user ratings
    Rating Distribution
    • Excellent

      72.1%
    • Very Good

      26.7%
    • Average

      1.2%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      95.3%
    • Very Good

      4.7%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments
      Not Available

      Easy to use Platform, Excellent Customer Support, Valuable Client Insights, Improved Client & Talent Satisfaction

      Limited Customization Options, High Pricing, Occasional Issues with Platform Navigation, Limited Reporting Features

    Review Summary

    Users praise MySurveyLab for its user-friendly interface, comprehensive features, and excellent customer support. It is lauded for its ease of use, even for those with limited technical expertise. Survey creation is a breeze with its intuitive drag-and-drop interface and extensive template library. Users appreciate the wide range of question types, customization options, and the ability to conduct surveys in multiple languages. Customer support is responsive and helpful, ensuring a smooth experience. While some users mention occasional glitches, the overall sentiment is overwhelmingly positive, highlighting MySurveyLab as a reliable and user-centric survey solution.

    User reviews of ClearlyRated are overwhelmingly positive, highlighting its value in gathering client and talent feedback. Users praise the platform's ease of use, insightful reporting, and helpful customer support. While some users find the cost to be a deterrent, most recognize the ROI from improved client retention, stronger brand differentiation, and actionable insights for process improvement. A recurring concern is the need for better guidance on interpreting survey results, suggesting an area for potential improvement.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $40.00. Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter $40.00 $49.00 per month

    Advanced $82.00 $99.00 per month

    Professional $207.00 $249.00 per month

    Enterprise Custom

    ClearlyRated Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Not Available Your Online Profile
    + 2 More
    Videos Video Thumbnail Not Available

    Vendor information

    Company Details Located in: Warsaw, Poland Founded in: 2009 Located in: Portland, Oregon Founded in: 2003
    Contact Details

    Not available

    https://www.surveylab.com/

    1 (800) 921-2640

    https://www.clearlyrated.com/solutions/

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