MyLiveChat vs WebsiteAlive Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

MyLiveChat

Live Chat Software

3.5 15 user ratings

Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WebsiteAlive

Live Chat Software

4.7 9 user ratings

Get Free Advice

Overview

Description	My LiveChat is an online live chat platform that facilitates the users to engage with their customers in a faster and personal way. It enables the user to chat with their customer in real-time to provide a messaging experience that has a human touch. My LiveChat offers tools to introduce a floating chat button to your website using a simple HTML code. You can provide personalized help in real time to your customers by proactive support tools and layering humans. It allows you to offer a quick and impactful support experience to your customers to increase the efficiency of your business. Users can make use of features like canned responses to answer real time questions and share files and pictures with just a few clicks. You get unlimited chats without any charges with My LiveChat. You can additionally monitor, transfer, report, and do team chats along with customizing everything, from agent greetings to company logos to your chat window. The platform is free to use for 1 seat and offers many price variations for more than 1 seat to suit every requirement and need. Read more	WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. Read more
Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever plan.	Free Trial Not Available Starts at $30.00. Offers Custom plan.
SW Score & Breakdown	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 71% Momentum 64% Popularity 70%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 69% Momentum 62% Popularity 76%
SaaSworthy Awards	# 4 Most Searched	# 17 Fastest Growing # 10 Most Searched

Features

Total Features	9 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	3.5/5 15 user ratings	4.7/5 9 user ratings
Rating Distribution	Excellent 46.7% Very Good 20% Average 0% Poor 6.7% Terrible 26.7%	Excellent 66.7% Very Good 33.3% Average 0% Poor 0% Terrible 0%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever plan.	Free Trial Not Available Starts at $30.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Plan Free Starter Plan $15.00 $15.00 per month Basic Plan $29.00 $29.00 per month Corporate Plan $59.00 $59.00 per month Enterprise Plan $99.00 $99.00 per month	AliveChat $30.00 $30.00 per month AliveChat Plus $50.00 $50.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings MyLiveChat Vs LiveChat Smartchat MyLiveChat Vs Smartchat LiveEngage 3.9 417 ratings MyLiveChat Vs LiveEngage Let's Connect 5 9 ratings MyLiveChat Vs Let's Connect WebsiteAlive 4.7 9 ratings MyLiveChat Vs WebsiteAlive	LiveChat 4.5 1,736 ratings WebsiteAlive Vs LiveChat LiveAgent 4.7 1,922 ratings Zoho SalesIQ 4.5 406 ratings WebsiteAlive Vs Zoho SalesIQ Smartchat WebsiteAlive Vs Smartchat HelpOnClick 4.4 21 ratings WebsiteAlive Vs HelpOnClick
	View All MyLiveChat Alternatives	View All WebsiteAlive Alternatives