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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | mHelpDesk is a comprehensive field service management software that enables businesses to speed up their repetitive, slow and manual processes. The software’s automation capabilities regarding customer contact, appointment scheduling, bill generation and invoice structuring makes business processes a lot easier. It also helps users to manage leads, create estimates and send them directly to customers via email. Moreover, with an end-to-end job management feature, users find it easy to integrate field workers, dispatchers, schedules, custom forms and billing systems in one place and keep them organised. Also, to improve customer engagement rates, mHelpDesk provides users with appropriate lead and job details in real-time, allowing them to pull up customer data, wherever and whenever required. For billing and payments, the software enables field technicians to record their materials and time, which can be easily converted into an invoice. Detailed staff productivity reports allow businesses to get a real-time view of their working technicians. Read more | Service Trade is a data collection platform that improves the efficiency of your business tech by providing improved routes and real-time updates on client and work order information. It enables you to organize and prioritize your tasks with ease. With Service Trade, you can see repair possibilities, overdue work, quotation status, and job status in one spot. You can deal in long-term service contracts to limit emergency calls and minimize breakdowns. You can stay on top of preventive maintenance and inspections with a single view of all planned and overdue work along with putting an end to vexing billing conflicts. Your clients can readily view an exact history of work done with Service Trade’s online records with images. You can reduce customer interruptions, and quickly record and share information to remain on top of maintenance inspections. You can stop selling low-cost products and start giving better value in the form of seamless, outstanding customer service, proactive maintenance, and unbroken service. Additionally, you can create effective routes by seeing all of your tasks on a map with Service Trade. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Fastest Growing # 3 Most Popular | # 9 Fastest Growing # 8 Most Popular |
| Total Features |
7 Features
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7 Features
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| Common Features for All |
Attendance Management
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
Route Optimization
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Attendance Management
Billing and Invoicing
Claims Management
Digital Signature
Document Management
Inventory Management
Job Scheduling
Real-time Job Tracking
Reporting
Route Optimization
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| User Sentiments |
User Friendly Interface, Excellent Customer Support, Efficient Scheduling, Comprehensive Reporting Software Glitches, Mobile App Functionality, Inadequate QuickBooks Integration, Limited Customization Options |
Improved Customer Service, Efficient Scheduling and Dispatching, Comprehensive Reporting Features, User-Friendly Interface Mobile App Functionality Issues, Occasional Software Glitches/Bugs, Limited Offline Functionality, Rescheduling Complexities |
| Review Summary |
Users praise mHelpDesk's user-friendly interface, ease of use, and helpful customer support. They also appreciate its comprehensive features, including customizable reports and templates, automated scheduling, and robust asset management capabilities. Additionally, users find mHelpDesk's mobile app convenient for managing work orders and tracking technician locations in real-time. However, some users have reported occasional glitches and limited customization options, suggesting the need for further improvements in the software's stability and flexibility. |
ServiceTrade receives generally positive reviews from users. It is praised for its user-friendly interface, customizable features, robust reporting capabilities, and efficient work order management. Many users find it useful for streamlining their operations and improving productivity. However, some users have reported occasional glitches and a need for better customer support. Overall, ServiceTrade is considered a reliable and effective solution for businesses seeking to enhance their service operations. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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mHelpDesk Custom |
Select Custom Premium Custom Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 2 More
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+ 1 More
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| Company Details | Located in: Fairfax, Virginia Founded in: 2009 | Located in: Durham, North Carolina |
| Contact Details |
888-558-6275 |
919-246-9900 |
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