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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Median CoBrowse logo
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Live Chat Software

4.8 9 user ratings

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Overview

Description Cobrowsing software for support teams. Go from chat to screen share with the click of a button. Cobrowse screen share software with 12+ integrations. TheLiveForce is a cutting-edge platform designed to capture, qualify, and close more customers, empowering the business to reach new heights. With the real human chat service, one can convert 35% more website traffic into high-value leads by instantly engaging visitors with live chat agents. Seamlessly transfer calls to the right person every time and capture leads via text messages effortlessly. The multilingual team ensures to serve a diverse audience while connecting with customers on various social media platforms. Efficiently qualify leads based on the criteria, and let us manage the calendar by booking appointments that sync seamlessly with the schedule. Stay updated with instant alerts on important calls, access summaries, analytics, and account changes easily, and gain insights into call performance and customer interactions. Pay based on results to maximize the ROI, keeping records of chat conversations for future reference. With round-the-clock answering, will never miss a call, and a customizable chat widget matches branding perfectly. Engage visitors who are about to leave, ensuring no potential lead slips away. Read more
Pricing Options
  • Free Trial Available
  • Starts at $50.00. Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
SW Score & Breakdown

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    72%
  • Reviews
    65%
  • Momentum
    60%
  • Popularity
    73%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    66%
  • Momentum
    60%
  • Popularity
    64%

Features

Total Features
3 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    5/5 2 user ratings
    4.8/5 9 user ratings
    Rating Distribution
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      77.8%
    • Very Good

      22.2%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $50.00. Offers Custom plan.
    • Free Trial Not Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic $50.00 $50.00 per month

    Business $75.00 $75.00 per month

    Pro $150.00 $150.00 per month

    Enterprise Custom

    TheLiveForce Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: Dallas, Texas Founded in: 2017 Located in: West Palm Beach, FL - 33409 Founded in: 2021
    Contact Details

    Not available

    https://www.hellomedian.com/

    800-919-7739

    https://theliveforce.com/

    Social Media Handles

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