Looker vs CX Genie Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Looker

Business Intelligence Software

4.4 2,025 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CX Genie

Business Intelligence Software

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Overview

Description	Looker is a business intelligence and data visualization platform that aims to provide everyone with access to useful data in a unified view in an easy-to-understand format through its centralized platform. Looker’s pre-built applications and blocks can help your company get up and running quicker by speeding up the process of customization. Looker’s LookML data modeling language gives data analysts a way to define business metrics, as well as find correlations between data and tables. Looker’s data visualization features lets you build more beautiful ways to display your data, that can be understand by both data scientists and business users alike. Its reports and dashboards let you drill down into key metrics so you can get a better understanding of what is happening, and apply this across your business to make improvements to operations. You can also share these data visualizations from any device. Read more	CX Genie transforms customer support with its AI-powered platform, designed to boost engagement and satisfaction effortlessly. Delivering instant, personalized responses across multiple channels, ensures customers feel valued while your business operates around the clock. By automating routine tasks like ticket management and providing real-time AI recommendations, CX Genie streamlines workflows cuts response times, and drives productivity. With scalable AI capabilities, businesses can grow their support operations without sacrificing speed or reliability. Its centralized platform consolidates tools into one easy-to-use solution, tailored to meet unique needs. Reduced support costs, happier customers, and more time to focus on growth and complex challenges. CX Genie empowers companies to deliver exceptional service, improve efficiency, and achieve customer support excellence all while simplifying processes and driving revenue. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $12.58. Offers Free-forever and Custom plan.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 95% Momentum 62% Popularity 85%	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 82% Reviews 60% Momentum 63% Popularity 68%
SaaSworthy Awards	# 13 Highly Rated # 8 Most Popular	Not Available

Features

Total Features	10 Features	5 Features
Common Features for All	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 7 More - Show Less	Ad hoc Analysis A statistical model, analytical report or any other type of data summary particularly designed to answer a single, specific business question. Ad hoc Query Helps in answering a query as and when it arises Ad hoc Reports Creates impromptu reports as and when the occasion requires Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Dashboard A digital insight of reports and other workings on a single screen Data Analysis Helps in analyzing stored raw data and converting them into useful reports Key Performance Indicators Evaluating and measuring the performance of the business which will help you make informed decisions and correcting past mistakes Profitability Analysis Forecasting the profitability of any particular proposal or optimizing the profitability of an existing project Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Trend Indicators Helps you in understanding the present situation and where your business is heading so that you can make decisions accordingly. + 2 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows	SaaS/Web/Cloud Installed - Windows
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 2,025 user ratings	Not Available
Rating Distribution	Excellent 52.3% Very Good 39.3% Average 7.5% Poor 0.8% Terrible 0.1%	Not Available
User Sentiments	Ease of Use, Excellent Customer Support, Data Visualization Capabilities, Extensive Integrations Slow Loading Times, Limited Visualization Customizations, Steep Learning Curve, Limited SQL Functionality	Not Available
Review Summary	Overall, Looker receives positive feedback for its user-friendly interface, robust data visualization capabilities, and ability to connect to a wide range of data sources. Praised for its ease of use and ability to empower business users with self-service analytics, Looker is seen as a valuable tool for data exploration and insights generation. However, some users mention challenges with performance and scalability, particularly when working with large datasets. Additionally, a few reviewers express concerns regarding the cost and complexity of implementation.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $12.58. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Looker Custom	Basic Free Premium $12.58 $14.99 per month Pro $20.99 $24.99 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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	View All Looker Alternatives	View All CX Genie Alternatives