LiveChat vs Wowchat Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveChat

Live Chat Software

4.5 1,736 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Wowchat

Live Chat Software

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Overview

Description	LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. Read more	Wowchat is an online chat tool that the user can install on their website and enhance Customer Service, thus getting more satisfaction and loyalty from their customers. One of the essential features of Wowchat is that it enables automatic routing coming chat to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships. Read more
Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Available Starts at $5.00.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 91% Momentum 71% Popularity 95%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 60% Momentum 61% Popularity 74%
SaaSworthy Awards	# 1 Most Worthy # 6 Highly Rated	Not Available

Features

Total Features	8 Features	6 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 1,736 user ratings	Not Available
Rating Distribution	Excellent 65.3% Very Good 27.2% Average 5.5% Poor 0.9% Terrible 1.2%	Not Available
User Sentiments	Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents	Not Available
Review Summary	LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.	Not Available
Pros & Cons	User-friendly interface Robust features for omnichannel customer support Strong security measures Excellent uptime record Reliable and widely trusted solution for customer engagement Can be expensive for small businesses May require additional training for advanced features Limited customization options for some users	Automatic routing of chats to best-suited agents Predefined responses for faster communication Live-Chat system for real-time support Chat history for better communication Proactive chat feature for website visitors Limited integrations with other software May not be suitable for large businesses with complex customer support needs Lack of advanced features such as co-browsing and video chat
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Pricing

Pricing Options	Free Trial Available Starts at $16.00. Offers Custom plan.	Free Trial Available Starts at $5.00.
Pricing Plans Monthly Plans Annual Plans	Starter $16.00 $19.00 per user / month Team $33.00 $39.00 per user / month Business $50.00 $59.00 per user / month Enterprise Custom	Standard $5.00 $5.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	tawk.to 4.1 284 ratings LiveChat Vs tawk.to Zendesk Chat 4.5 432 ratings LiveChat Vs Zendesk Chat Tidio 4.7 215 ratings LiveChat Vs Tidio Smartchat LiveChat Vs Smartchat ClickDesk 4.1 120 ratings LiveChat Vs ClickDesk	LiveChat 4.5 1,736 ratings Wowchat Vs LiveChat HelpOnClick 4.4 21 ratings Wowchat Vs HelpOnClick ChatFlow247 5 1 ratings Wowchat Vs ChatFlow247 MyLiveChat 3.5 15 ratings Wowchat Vs MyLiveChat Smartchat Wowchat Vs Smartchat
	View All LiveChat Alternatives	View All Wowchat Alternatives

Screenshots & Videos

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Videos	+ 2 More

Vendor information

Company Details

Located in: Boston, Massachusetts

Located in: Wilmington, DE - 19804

Contact Details

Not available

https://www.livechatinc.com/

Not available

https://wowdesk.com/wowchat/

Social Media Handles

Linkedin 8K

Twitter 19K

Facebook 80K

Instagram 4K

Youtube 41K

Linkedin 92

Twitter 150

Facebook 229

Instagram 200

Youtube

FAQs

What are the key features of LiveChat?

LiveChat offers a range of features including agent scheduling, call-me options, co-browsing, knowledge database, offline forms, persistent chat, shortcut messages, transfers, video chat, and visitor targeting.

What are the key features of Wowchat?

Wowchat's key features include agent scheduling, call-me options, co-browsing, knowledge database, offline forms, persistent chat, shortcut messages, transfers, video chat, and visitor targeting.

Which product offers a proactive chat feature?

Wowchat offers a proactive chat feature for online portal and website visitors.

Which product allows for granular access control to chat features?

Wowchat allows users to set roles and permissions, providing granular access control to chat features.

Which product is better suited for handling a high volume of customer inquiries?

LiveChat is a more widely used live chat software, catering to over 23,000 businesses across 150 countries, suggesting it may be better equipped to handle a high volume of customer inquiries.