lemtalk vs Support.cc by 500apps Comparison

lemtalk

Help Desk Software

4.4 18 user ratings

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Support.cc by 500apps

Help Desk Software

5 4 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

NinjaOne (NinjaRMM)

Remote Monitoring and Management ...

4.8 1,987 user ratings

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Overview

Description	lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software. Read more	Support.cc by 500apps software is an All-in-one helpdesk ticketing system used to support for your customers. The software offers tools to track engagements across channels with chat, email and social media for a better customer experience. Collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. Small, Medium companies make use of the software. Read more	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases such as endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more. Read more
Pricing Options	Free Trial Available Starts at $40.00.	Free Trial Available Starts at $9.99. Offers Custom plan.	Free Trial Available Offers Custom plan.
SW Score & Breakdown		84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 67% Momentum 62% Popularity 68%	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 77% Momentum 73% Popularity 94%
SaaSworthy Awards	Not Available	# 19 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA	Available

Reviews & Ratings

User Rating	4.4/5 18 user ratings	5/5 4 user ratings	4.8/5 1,987 user ratings
Rating Distribution	Excellent 61.1% Very Good 33.3% Average 0% Poor 0% Terrible 5.6%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%	Excellent 84.9% Very Good 14.5% Average 0.4% Poor 0% Terrible 0.2%
User Sentiments	Not Available	Not Available	Ease of Use, Fast and Reliable Remote Access, Comprehensive Patch Management, Excellent Customer Support Limited Third-Party Software Patching Support, Limited MacOS Support, Inadequate Reporting Functionality, Occasional Software Bugs
Review Summary	Not Available	Not Available	The general consensus among reviewers is that NinjaRMM is a comprehensive and powerful RMM tool that offers a wide range of features to help MSPs streamline their operations. It is praised for its user-friendly interface, customizable dashboards, and robust reporting capabilities. However, some users have expressed concerns about the occasional occurrence of bugs and glitches, as well as the need for improved documentation and customer support. Overall, NinjaRMM is a solid choice for MSPs seeking a feature-rich and reliable RMM solution, though there is room for improvement in terms of stability and support.
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Pricing

Pricing Options	Free Trial Available Starts at $40.00.	Free Trial Available Starts at $9.99. Offers Custom plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Startup plan $40.00 $48.00 per month Super Hero plan $80.00 $96.00 per month Agency plan $207.00 $249.00 per month	Cloud $9.99 $14.99 per month Enterprise $49.95 $74.95 per month Hosted Custom	NinjaOne Custom
	View Detailed Pricing	View Detailed Pricing	View Detailed Pricing

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