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Chatbots Software

4.9 288 user ratings

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Chatbots Software

4.6 155 user ratings

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Overview

Description Landbot is a chatbot platform that enables businesses to create seamless conversational experiences without requiring coding expertise. Its user-friendly interface allows Marketing, Operations, and Customer Service teams to increase their efficiency by automating and personalizing conversations with customers. The platform empowers businesses to build chatbots that can engage with customers on a variety of platforms, including social media, messaging apps, and websites. Landbot's technology enables businesses to optimize their customer experience and streamline their operations, resulting in increased revenue and customer loyalty. With Landbot, businesses can easily create chatbots that are tailored to their specific needs and objectives, ensuring that their customers receive the best possible service. Read more Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.9/5 288 user ratings
4.6/5 155 user ratings
Rating Distribution
  • Excellent

    88.9%
  • Very Good

    9%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0.7%
  • Excellent

    66.5%
  • Very Good

    29%
  • Average

    3.2%
  • Poor

    0.6%
  • Terrible

    0.6%
User Sentiments

    Intuitive User Interface, Extensive Integrations, Excellent Customer Support, Flexible and Customizable

    Limited Styling Options, Occasional Bugs, Expensive Premium Plans, Limited WhatsApp Functionality

    Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration

    Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time

Review Summary

Users acknowledge Landbot's user-friendly interface, straightforward drag-and-drop functionality, and extensive template library, which allows for quick and easy chatbot creation. They commend the platform's ability to seamlessly integrate with various communication channels and its robust analytics and reporting features that provide valuable insights into chatbot performance. However, some users mention occasional glitches, limited customization options, and the need for improved customer support responsiveness.

Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Sandbox (Website) Free

Starter (Website) Others

Pro (Website) Others

Business (Website) Others

Pro (Whatsapp) Others

Business (Whatsapp) Others

Haptik Custom

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: Barcelona, Spain Founded in: 2017 Located in: New York, New York Founded in: 2013
Contact Details

Not available

https://landbot.io/

Not available

https://haptik.ai/

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