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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | LabiDesk offers an all-in-one helpdesk software designed to elevate customer engagement for small to medium-sized businesses. With a suite of powerful tools like Shared Inbox, Help Center Portal, Live Chat, and Knowledge Base, LabiDesk ensures seamless and effective customer support. Teams can streamline workflows using features like canned responses and automatic signatures, all managed through an intuitive shared inbox dashboard. This software simplifies complex tasks, allowing teams to focus on delivering top-notch customer service and boosting their brand. Whether aiming to enhance customer satisfaction or improve operational efficiency, LabiDesk is the perfect partner to help business thrive. Read more | At wrrk, believe that every company should have a world-class customer service organization. To make that a reality, it built an on-demand customer service team that provides white-glove support via email, chat, and phone. The team consists of knowledgeable customer service professionals who are dedicated to providing an excellent customer experience for companies of all sizes, from startups to large enterprises. Read more |
Pricing Options |
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SW Score & Breakdown |
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
15 Features
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4 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Ticket Management
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Alerts (Escalation)
Automated Routing
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Ticket Management
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Unique Features |
AI Assistant
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AI Assistant
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Customer Support Responsiveness, Ease of Use, Comprehensive Helpdesk Features, Effective Shopify Integration Lack of Mobile Application, UI/UX Improvements Needed, Limited Customization Options, Occasional Bugs/ Minor Glitches |
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Review Summary |
LabiDesk is an emerging all-in-one helpdesk solution that offers a range of features for managing customer support, including ticketing, live chat, and a knowledge base. Users praise LabiDesk's robust functionality, ease of use, and affordable pricing. However, some users note that the platform's user interface could be improved, particularly its clarity and consistency. While LabiDesk's development is ongoing, users appreciate the active community engagement and roadmap outlining future features, including mobile app integration and enhanced customization. |
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Starter $79.00 $128.00 per month Growth $189.00 $288.00 per month Enterprise $589.00 $988.00 per month |
Platform $3.25 $3.25 USA Dedicated $4,200.00 $4,200.00 Global Dedicated $2,000.00 $2,000.00 |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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+ 2 More
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Videos |
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Company Details | Located in: New York, New York - 10010 | Located in: Austin, Texas Founded in: 2015 |
Contact Details |
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Social Media Handles |
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