Knowlarity vs uContact Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Knowlarity

Call Center Software

4.3 24 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

uContact

Call Center Software

4.7 55 user ratings

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Overview

Description	Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience. Read more	uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. Read more
Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $40.00.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 91% Reviews 74% Momentum 64% Popularity 87%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 80% Momentum 60% Popularity 72%
SaaSworthy Awards	# 6 Fastest Growing # 5 Most Popular	Not Available

Features

Total Features	7 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 24 user ratings	4.7/5 55 user ratings
Rating Distribution	Excellent 58.3% Very Good 25% Average 8.3% Poor 4.2% Terrible 4.2%	Excellent 78.2% Very Good 14.5% Average 3.6% Poor 3.6% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $40.00.
Pricing Plans Monthly Plans Annual Plans	Knowlarity Custom	Classic (Cloud) $50.00 $50.00 per user / month Omni (Cloud) $60.00 $60.00 per user / month Play (Cloud) $60.00 $60.00 per user / month Full (Cloud) $70.00 $70.00 per user / month Classic (On-Premise) $40.00 $40.00 per user / month Omni (On-Premise) $50.00 $50.00 per user / month Play (On-Premise) $50.00 $50.00 per user / month Full (On-Premise) $60.00 $60.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Exotel 4.4 132 ratings Knowlarity Vs Exotel Call Center Studio 4.8 130 ratings Knowlarity Vs Call Center Studio Ozonetel CloudAgent 4.5 27 ratings Knowlarity Vs Ozonetel CloudAgent Teloz Zoom Contact Center	Call Center Studio 4.8 130 ratings uContact Vs Call Center Studio TelebuHub uContact Vs TelebuHub Vonage Contact Center 4.3 131 ratings FIVE CRM 4.7 32 ratings DialedIn 4.8 45 ratings
	View All Knowlarity Alternatives	View All uContact Alternatives