Keeping vs Sirportly Comparison

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Keeping

Help Desk Software

4.7 68 user ratings

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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sirportly

Help Desk Software

4.7 3 user ratings

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Overview

Description	Gmail's innovative Keeping feature is revolutionizing the way businesses manage customer support directly from their inbox. By integrating ticket creation and assignment capabilities into Gmail, teams can now track response times and glean valuable insights to enhance their operations efficiently. Keeping allows for the automatic categorization of support requests—enabling tickets to be assigned, prioritized, and tagged based on specific content triggers. Furthermore, integration with e-commerce platforms such as Shopify means that customer order information is accessible in real time, directly within Gmail, providing a holistic view of customer interactions. This seamless connection empowers support teams to deliver personalized service without switching between applications. By streamlining customer support workflows, Keeping frees up valuable time, allowing businesses to focus on critical tasks and ensure their team is positioned to offer exceptional customer service. Read more	Boost customer satisfaction with Sirportly, ensuring everyone enjoys a fantastic support experience with the company. Quick and helpful responses from the team are crucial for building happiness, and Sirportly's tools are designed with this goal in mind. Sirportly equips team with everything they need to respond swiftly and efficiently to customer inquiries. Its intuitive dashboard allows agents to track and manage tickets seamlessly, ensuring no query goes unnoticed. Automated workflows streamline processes, reducing manual tasks and allowing team to focus on providing exceptional service. Real-time collaboration features enable team members to work together effortlessly, solving issues faster and delighting customers with their efficiency. Customizable templates and canned responses save time while maintaining a personal touch. Advanced reporting and analytics provide valuable insights into performance, helping to identify areas for improvement and celebrate successes. With Sirportly, transforming customer support into a well-oiled, satisfaction-boosting machine has never been easier. Empower team to deliver outstanding service and watch the customer satisfaction soar. Read more
Pricing Options	Free Trial Available Starts at $10.0.	Free Trial Available
SW Score & Breakdown	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 76% Momentum 64% Popularity 72%	82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 94% Reviews 66% Momentum 61% Popularity 64%
SaaSworthy Awards	# 18 Fastest Growing	Not Available

Features

Total Features	14 Features	14 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 68 user ratings	4.7/5 3 user ratings
Rating Distribution	Excellent 67.6% Very Good 30.9% Average 1.5% Poor 0% Terrible 0%	Excellent 66.7% Very Good 33.3% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $10.0.	Free Trial Available
Pricing Plans Monthly Plans Annual Plans	Team $10.00 $12.00 per user / month Organization $17.00 $20.00 per user / month	Sirportly Others
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Keeping Vs HelpDesk BoldDesk 4.7 43 ratings Keeping Vs BoldDesk Raiseaticket 4.8 9 ratings Keeping Vs Raiseaticket Teamwork Desk 4.5 84 ratings Keeping Vs Teamwork Desk HelpdeskEddy 4.5 2 ratings Keeping Vs HelpdeskEddy	HelpDesk 4.5 81 ratings Sirportly Vs HelpDesk BoldDesk 4.7 43 ratings Sirportly Vs BoldDesk Teamwork Desk 4.5 84 ratings Sirportly Vs Teamwork Desk ReadyDesk 4.2 10 ratings Sirportly Vs ReadyDesk LabiDesk 4.6 24 ratings Sirportly Vs LabiDesk
	View All Keeping Alternatives	View All Sirportly Alternatives