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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

IVCbox logo
Live Chat Software

5 7 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smith.ai Virtual Receptionists logo
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Overview

Description IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better. Read more Smith.ai Virtual Receptionists offers live virtual receptionist services and lead intakes for growing businesses. This North-American virtual receptionist of Smith.ai can be used to capture & qualify leads, book new clients on behalf of a company and build better relationships with the existing clients in real-time. The software features 24/7 live agents, who are professional and friendly and can answer calls on behalf of an organisation in a cheerful manner, thus making the clients happy. Companies are also allowed to personalise the reply tones and information that are to be provided during live calls. Smith.ai Virtual Receptionists also have years of experience answering phones and speaking in clear American English. At Smith.ai the live receptionists can even make real-time call transfers to relevant destinations. Other services found within the software are 24/7 website chat support, appointment scheduling, Facebook messages, Lead screening & Intake. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $140.00.
SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    66%
  • Momentum
    60%
  • Popularity
    60%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    75%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    64%

Features

Total Features
8 Features
3 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 5 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    5/5 7 user ratings
    4.9/5 69 user ratings
    Rating Distribution
    • Excellent

      100%
    • Very Good

      0%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      91.3%
    • Very Good

      7.2%
    • Average

      1.4%
    • Poor

      0%
    • Terrible

      0%
    User Sentiments
      Not Available

      Professional Receptionists, Detailed Call Summaries, 24/7 Availability, Extensive Integrations

      Inconsistent Receptionist, Occasional Missed Calls, Confusing Pricing Structure, Limited Personal Connection

    Review Summary
    Not Available

    Smith.ai's Virtual Receptionists consistently receive high praise for their professionalism, responsiveness, and ability to handle inbound calls, including screening out unwanted calls, providing detailed call summaries, and even scheduling appointments. Users highlight the service's ease of use, integration with CRM systems, and cost-effectiveness, making it a valuable asset for solo practitioners and firms seeking to streamline their intake processes and improve client satisfaction.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $25.00. Offers Free-forever plan.
    • Free Trial Available
    • Starts at $140.00.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic Free

    Pro $25.00 $25.00 per month

    Team $39.00 $39.00 per month

    STARTER $140.00 $140.00 per month

    BASIC $300.00 $300.00 per month

    PRO $600.00 $600.00 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 4 More
    Dashboard
    + 1 More
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Newark, Delaware Located in: Los Altos, California
    Contact Details

    Not available

    https://ivcbox.com/live-chat

    Not available

    https://smith.ai/receptionists

    Social Media Handles

    Not available

    Not available

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