Issuetrak vs N-able MSP Manager Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Issuetrak

Help Desk Software

4.4 84 user ratings

Get Free Advice

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

N-able MSP Manager

Help Desk Software

3.9 40 user ratings

Get Free Advice

Overview

Description	Issuetrak is an issue-tracking software that can be easily configured to suit the needs of businesses. It simplifies operations by managing complaints, customer support requests, workflow management, help desk tickets, and other tasks. With Issuetrak's automation system, day-to-day operations become more organized by defining unique processes and customizing management. The software comes with in-built features such as report generation, task management, alerts, and notifications to help users stay on top of all the issues reported by customers or employees. Users can also add notes to manage these issues effectively. Additionally, Issuetrak is highly customizable making it easy to integrate into existing systems. Read more	Managing business and providing excellent support shouldn’t bog down. MSP Manager’s ease of use will free team to deliver on the promise of great service. With its intuitive and lightweight ticketing system, seamlessly integrated with RMM and N-central platforms, team can operate efficiently without the usual headaches. Say goodbye to cumbersome time tracking; MSP Manager offers painless tracking with convenient timers and functionality for recurring tickets and appointments. Simplify workflow and focus on what truly matters—serving clients with excellence. Experience how MSP Manager transforms complex tasks into manageable, automated processes, ensuring team stays agile and productive. Read more
Pricing Options	Free Trial Available Starts at $24.25. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 79% Momentum 61% Popularity 75%	84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 73% Momentum 64% Popularity 70%
SaaSworthy Awards	# 19 Highly Rated # 20 Most Popular	# 20 Most Popular # 13 Fastest Growing

Features

Total Features	15 Features	14 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less
Unique Features	Multi-language Support Available in multiple languages to support global customers	Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 84 user ratings	3.9/5 40 user ratings
Rating Distribution	Excellent 48.8% Very Good 44% Average 6% Poor 1.2% Terrible 0%	Excellent 30% Very Good 42.5% Average 17.5% Poor 5% Terrible 5%
User Sentiments	Ease of Use, Excellent Customer Support, Versatile and Flexible Software, Comprehensive Reporting Features Limited Mobile Functionality, Complex Initial Setup, Limited Customization Options, Outdated User Interface	Not Available
Review Summary	Users generally express satisfaction with IssueTrak's user-friendly interface, praising its intuitive design, ease of use, and quick implementation. The software's customization options and ability to adapt to specific needs receive positive feedback. IssueTrak is also commended for its reliable performance, efficient management of tickets, and effective collaboration tools. However, some users mention occasional glitches and limited reporting capabilities as areas for improvement. Overall, the general sentiment towards IssueTrak is positive, with users highlighting its user-friendliness, customization, reliability, and collaboration features as strengths.	Not Available
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $24.25. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Cloud $24.25 $27.00 per user / month On-Premises Others Cloud+ Custom	N-able MSP Manager Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings Issuetrak Vs HelpDesk Jira Service Desk 4.2 1,399 ratings Teamwork Desk 4.5 84 ratings Issuetrak Vs Teamwork Desk Jira 4.4 6,834 ratings Issuetrak Vs Jira Sitehelpdesk 4 1 ratings Issuetrak Vs Sitehelpdesk	mHelpDesk 4.1 419 ratings HelpDesk 4.5 81 ratings N-able MSP Manager Vs HelpDesk BoldDesk 4.7 43 ratings N-able MSP Manager Vs BoldDesk DeskXpand N-able MSP Manager Vs DeskXpand Help Desk Premier 4.2 11 ratings N-able MSP Manager Vs Help Desk Premier
	View All Issuetrak Alternatives	View All N-able MSP Manager Alternatives