Helpy vs Help.center Comparison

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpy

Help Desk Software

4 2 user ratings

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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Help.center

Help Desk Software

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Overview

Description	Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Designed for single-tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere. Helpy connects to your incoming support email addresses, converting each message into a ticket that can be assigned agents, teams, and tracked by status throughout its' life. Read more	Help.center is a powerful AI-driven help desk software designed to transform the way businesses handle customer support. With features like automatic learning, it continuously improves as it updates content, ensuring all questions are answered with accuracy and efficiency. Customers can access answers through an AI chatbot and AI search, or easily raise email tickets when additional support is needed. The platform offers keyboard shortcuts for all tasks, allowing the team to reply to tickets, update statuses, and switch between conversations swiftly. Its sleek, shared Inbox boosts productivity and keeps support teams organized. Help.center provides multilingual support at scale, ensuring customers receive consistent service no matter the language. Plus, with 24/7 availability, they can provide support 24x7, even when their team is unavailable. This user-friendly solution is designed to reduce support tickets significantly, helping businesses deliver faster resolutions while empowering customers to solve their issues independently. Achieve seamless, round-the-clock customer satisfaction with Help.center their ultimate help desk assistant! Read more
Pricing Options	Free Trial Available Starts at $15.0. Offers Custom plan.	Free Trial Not Available Starts at $19.0. Offers Free-forever plan.
SW Score & Breakdown	86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 97% Reviews 65% Momentum 63% Popularity 71%	78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 81% Reviews 60% Momentum 67% Popularity 66%
SaaSworthy Awards	# 13 Fastest Growing	Not Available

Features

Total Features	16 Features	10 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 12 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 4 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	4/5 2 user ratings	Not Available
Rating Distribution	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $15.0. Offers Custom plan.	Free Trial Not Available Starts at $19.0. Offers Free-forever plan.
Pricing Plans Monthly Plans Annual Plans	Basic $15.00 $15.00 per user / month Essential $25.00 $25.00 per user / month Total $50.00 $50.00 per user / month Enterprise Custom Self Hosted $40.00 $40.00 per user / month	Free Free Business $19.00 $19.00 per month
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Alternatives

	ProProfs Help Desk 4.7 54 ratings Helpy Vs ProProfs Help Desk HelpDesk 4.5 81 ratings Helpy Vs HelpDesk Snappy 4.5 2 ratings Helpy Vs Snappy Help Desk Premier 4.2 11 ratings Helpy Vs Help Desk Premier BoldDesk 4.7 43 ratings Helpy Vs BoldDesk	BoldDesk 4.7 43 ratings Help.center Vs BoldDesk AI Desk HelpDesk 4.5 81 ratings Help.center Vs HelpDesk Tiledesk 4.8 13 ratings SAAS First 5 2 ratings Help.center Vs SAAS First
	View All Helpy Alternatives	View All Help.center Alternatives