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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
| Description | Helpwise is a shared inbox, help centre and live chat monitoring software, helping out businesses solve customer-generated queries in an efficient manner. Companies can utilise the particular portal to streamline consumer-based communications on the go. They can depend on shared inboxes for Whatsapp, SMS, email, social media accounts and website widgets to collaborate easily. Large teams can share the entire workload among different members. They can also tag, chat and assign tasks to individual members conveniently. Its simple interface, helps users acquire leads automatically, monitor sales and provide relevant support accordingly. Other inbuilt functionalities made available within Helpwise, helps businesses with key metrics tracking, shared inbox, seamless collaboration among teams and accurate integration with external business tools. Businesses associated with industries like insurance, real estate, law, logistics, SaaS, client servicing and more are accurately benefited. Its inbuilt product suite goes as Facebook team inbox, Whatsapp team inbox, forms, knowledgebase, CSAT etc. Read more | iAdvize is a Conversational platform that enables over 2000 brands in over 100 countries to add a profitable human touch to their digital experiences at scale. It enables you to keep the personal connection that connects you to your customers via the communication channel used by over 5 billion people: Messaging. Thanks in large part to technologies like ibbü, a community of on-demand professionals assisting your visitors 24/7, iAdvize is available remotely, allows rapid setup, and adapts to business needs. Its Live Shopping, as an engaging and immersive sales channel, has the potential to enrich your digital consumer trip. By developing an authentic and scalable relationship, you can expand your digital experience to maximise consumer reach and exceed their expectations. Increase your sales by using this channel that encourages impulse purchases. It allows you to have a seamless and rich discussion. You may respond to text, voice, and video messaging chats on your customers' desktops, mobile devices, and in your apps, wherever they are. In one single dialogue thread, you may get support from chatbots, your agents, and experts in real-time or offline through asynchronous messaging. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
8 Features
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4 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| Review Summary |
Helpwise is a popular SaaS platform for managing customer support emails, social media messages, and live chat interactions. Users appreciate its user-friendly interface, ease of setup, and ability to assign emails to team members for efficient handling. However, some users report issues with the mobile app's functionality, the search feature, and occasional bugs. Overall, Helpwise is considered a valuable tool for streamlining customer support and communication, especially for small teams. |
Not Available
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Free Forever Free Standard $83.25 $99.00 per month Premium Custom |
iAdvize Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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+ 4 More
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| Videos |
+ 1 More
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+ 2 More
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| Company Details | Located in: Newark, Delaware Founded in: 2019 | Located in: Nantes, France |
| Contact Details |
Not available |
+44 (0) 203 445 0904 |
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