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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Helpwise is a shared inbox, help centre and live chat monitoring software, helping out businesses solve customer-generated queries in an efficient manner. Companies can utilise the particular portal to streamline consumer-based communications on the go. They can depend on shared inboxes for Whatsapp, SMS, email, social media accounts and website widgets to collaborate easily. Large teams can share the entire workload among different members. They can also tag, chat and assign tasks to individual members conveniently. Its simple interface, helps users acquire leads automatically, monitor sales and provide relevant support accordingly. Other inbuilt functionalities made available within Helpwise, helps businesses with key metrics tracking, shared inbox, seamless collaboration among teams and accurate integration with external business tools. Businesses associated with industries like insurance, real estate, law, logistics, SaaS, client servicing and more are accurately benefited. Its inbuilt product suite goes as Facebook team inbox, Whatsapp team inbox, forms, knowledgebase, CSAT etc. Read more | BestChat is a customer support assistant which uses an end-to-end cloud interactive Network to connect with the customers in the fastest way possible. This will improve sales and customer support with the help of features like web live chat, email, data analysis and AI-robot chat system. It can be integrated with platforms like Facebook, Twitter, WhatsApp and Email, which will allow the customers to initiate a live chat with a service provider anytime and anywhere. The integrated message system enables the users to manage all the messages via different platforms in the system. Multiple platform support allows the user to access the data from any platform. Features like saturation distribution, in turn distribution, priority distribution makes BeshChat have the perfect balance between ability and efficiency. Let BestChat be your advantage with some add-on features like Multi-system integration which connects the application with your system. Read more |
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| SW Score & Breakdown |
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
8 Features
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7 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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| Organization Types Supported |
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| Platforms Supported |
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| Modes of Support |
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| User Rating |
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| Rating Distribution |
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| Review Summary |
Helpwise is a popular SaaS platform for managing customer support emails, social media messages, and live chat interactions. Users appreciate its user-friendly interface, ease of setup, and ability to assign emails to team members for efficient handling. However, some users report issues with the mobile app's functionality, the search feature, and occasional bugs. Overall, Helpwise is considered a valuable tool for streamlining customer support and communication, especially for small teams. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Free Forever Free Standard $83.25 $99.00 per month Premium Custom |
BestChat $24.91 $29.00 per user / month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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| Videos |
+ 1 More
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Not Available |
| Company Details | Located in: Newark, Delaware Founded in: 2019 |
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| Contact Details |
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| Social Media Handles |
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Not available |
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