Helpspot vs Converso Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpspot

Help Desk Software

4.3 17 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Converso

Help Desk Software

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Overview

Description

Helpspot is a help desk software that converts inbound support requests into tickets, making it easier for support teams to handle tickets and connect with requesters to address issues. It's a step up from utilising basic email accounts to handle support queries. HelpSpot includes the essential tools for managing support requests and keeping teams in sync. It arranges tickets in a centralised inbox so that agents can see all incoming requests in one place and allocate the requests to themselves or others. Tickets disappear from the central inbox and reappear in the Agent Queue once allocated. As a result, it's clear who's in command. Internal notes allow agents to communicate within a ticket, eliminating the need for external messaging apps. Collision detection, on the other hand, alerts agents in real-time whether another agent is viewing or working on a request, assisting in the clarification of a team workflow. Pre-approved email templates, an internal knowledge base, customer self-service portals, reporting tools, and automation rules are among the software's additional features. Read more

Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today. Read more

Pricing Options

Free Trial Available
Starts at $594.00.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

76%
Momentum

60%
Popularity

64%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%
Reviews

60%
Momentum

63%
Popularity

65%

Features

Total Features	15 Features	10 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 6 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.3/5 17 user ratings	Not Available
Rating Distribution	Excellent 52.9% Very Good 29.4% Average 11.8% Poor 5.9% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $594.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Professional $699.00 $699.00 per year Non-Profit & Education (15% off) $594.00 $594.00 per year	Converso Custom
	View Detailed Pricing	View Detailed Pricing

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