HelpSpace vs Salesforce Service Cloud Comparison

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpSpace

Help Desk Software

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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Service Cloud

Help Desk Software

4.6 5,576 user ratings

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Overview

Description	HelpSpace aims to help you simplify and streamline the help and support you provide for your customers. To do this, it stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is down before the messages even reach the HelpSpace inbox. HelpSpace also helps with internal communication and collaboration by providing an internal chat feature. Read more	Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. Read more
Pricing Options	Free Trial Available Starts at $20.00. Offers Custom plan.	Free Trial Available Starts at $25.0.
SW Score & Breakdown	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 95% Reviews 60% Momentum 62% Popularity 63%	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 96% Momentum 64% Popularity 74%
SaaSworthy Awards	Not Available	# 1 Fastest Growing # 19 Most Popular

Features

Total Features	15 Features	18 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 13 More - Show Less
Unique Features	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers	AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. Multi-language Support Available in multiple languages to support global customers

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	Not Available	4.6/5 5,576 user ratings
Rating Distribution	Not Available	Excellent 64.1% Very Good 29.7% Average 4.8% Poor 1% Terrible 0.4%
Review Summary	Not Available	User reviews of Salesforce Service Cloud express overwhelmingly positive sentiments, highlighting its effectiveness in enhancing customer service, improving organization, and streamlining business processes. Users praise the platform's ease of use, customizable features, and robust reporting capabilities. Common positive mentions include the user-friendly customer portal, comprehensive engagement with clients, and efficient handling of tickets and events. However, some users noted challenges with the learning curve for complex features, slow loading times, and occasional glitches. Overall, Salesforce Service Cloud is viewed as a powerful tool for enhancing customer interactions and increasing productivity.
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Pricing

Pricing Options	Free Trial Available Starts at $20.00. Offers Custom plan.	Free Trial Available Starts at $25.0.
Pricing Plans Monthly Plans Annual Plans	Starter $20.00 $25.00 per month Team $44.00 $49.00 per month Advanced $62.00 $69.00 per month Business $89.00 $99.00 per month Enterprise Custom	Starter Suite $25.00 $25.00 per user / month Pro Suite $100.00 $100.00 per user / month Enterprise $165.00 $165.00 per user / month Unlimited $330.00 $330.00 per user / month Einstein 1 Service $500.00 $500.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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	View All HelpSpace Alternatives	View All Salesforce Service Cloud Alternatives