Helpshift vs Feederloop Comparison

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpshift

Live Chat Software

4.4 461 user ratings

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Feederloop

Live Chat Software

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Overview

Description	Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Read more	Feederloop, a web technology company, offers solutions that enable businesses to improve their customer service and sales performance. Their suite of tools includes live video calls, co-browsing, and session replays that can be integrated into a company's website. By adding these features, companies can create engaging and interactive experiences for their customers, allowing them to better understand their needs and provide customized solutions. The live video call feature allows customers to interact with company representatives in real-time, while co-browsing enables agents to navigate the customer's website with them. Session replays provide insights into customer behavior and allow companies to identify areas where they can improve their service. These features ultimately help businesses to increase customer satisfaction and drive sales, by enhancing the overall customer experience. Read more
Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $15.00.
SW Score & Breakdown	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 79% Momentum 65% Popularity 88%	74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 75% Reviews 60% Momentum 60% Popularity 62%
SaaSworthy Awards	# 18 Highly Rated # 13 Fastest Growing	Not Available

Features

Total Features	9 Features	4 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Not available
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Not available
Modes of Support	Online	Not available
API Support	Available

Reviews & Ratings

User Rating	4.4/5 461 user ratings	Not Available
Rating Distribution	Excellent 49.7% Very Good 40.6% Average 7.4% Poor 1.5% Terrible 0.9%	Not Available
User Sentiments	User-friendly interface, Efficient workflow and ticket management, Extensive integrations, Comprehensive self-service options with FAQs and Bots Occasional software bugs and glitches, Limited customization options for specific features, Lack of robust reporting functionalities, Mobile app limitations	Not Available
Review Summary	Helpshift is a popular customer service software praised for its user-friendly interface, ease of implementation, and comprehensive feature set. Reviewers highlight its intuitive design, customizable options, and strong reporting capabilities as key strengths. However, some users mention limitations in customization and integration with third-party systems. Overall, Helpshift is highly regarded for its ease of use, robust functionality, and ability to enhance customer support efficiency.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Offers Custom plan.	Free Trial Available Starts at $15.00.
Pricing Plans Monthly Plans Annual Plans	Starter Custom Growth Custom Enterprise Custom	Starter $15.00 $20.00 per month Business $48.00 $60.00 per month Pro $120.00 $150.00 per month
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Alternatives

	Zendesk Chat 4.5 432 ratings Helpshift Vs Zendesk Chat LiveAgent 4.7 1,922 ratings Helpshift Vs LiveAgent ClickDesk 4.1 120 ratings Helpshift Vs ClickDesk LiveChat 4.5 1,736 ratings Helpshift Vs LiveChat DeskMoz 5 16 ratings Helpshift Vs DeskMoz	REVE Chat 4.2 38 ratings Feederloop Vs REVE Chat LiveChat 4.5 1,736 ratings Feederloop Vs LiveChat Webliveview raychat Feederloop Vs raychat Median CoBrowse 5 2 ratings Feederloop Vs Median CoBrowse
	View All Helpshift Alternatives	View All Feederloop Alternatives