HelpRealm vs Spiceworks Help Desk Comparison

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HelpRealm

Help Desk Software

Get Free Advice

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Spiceworks Help Desk

Help Desk Software

4.4 25 user ratings

Get Free Advice

Overview

Description

HelpRealm is a Saas service support system that allows one to create support requests using the personal workspace contact form where they specify textual content and attachments. The system creates a smooth communication platform for small teams and freelancers. It widely manages groups, agents and other system settings while keeping the users notified about the ticket events via email. This platform supports features like personal support contact form, unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would be displayed. Read more

Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software. Read more

Pricing Options

Free Trial Not Available
Offers Free-forever plan.

Free Trial Not Available
Offers Free-forever and Custom plan.

SW Score & Breakdown

78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

60%
Momentum

62%
Popularity

62%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

72%
Momentum

63%
Popularity

68%

Features

Total Features	12 Features	14 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 9 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Known Issue Management Helps to tackle and to manage familiar issues or routine challenges Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 11 More - Show Less

Technical Details

Organization Types Supported	Individuals Freelancers Large Enterprises Medium Business Small Business	Individuals Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

User Rating	Not Available	4.4/5 25 user ratings
Rating Distribution	Not Available	Excellent 52% Very Good 40% Average 4% Poor 0% Terrible 4%
		Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Offers Free-forever plan.	Free Trial Not Available Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	HelpRealm Free	Individual Plan Free Team Plan Free Enterprise Plan Free Custom Plan Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.5 81 ratings HelpRealm Vs HelpDesk BoldDesk 4.7 43 ratings HelpRealm Vs BoldDesk Desky HelpRealm Vs Desky ReadyDesk 4.2 10 ratings HelpRealm Vs ReadyDesk Teamwork Desk 4.5 84 ratings HelpRealm Vs Teamwork Desk	HelpDesk 4.5 81 ratings Spiceworks Help Desk Vs HelpDesk Sitehelpdesk 4 1 ratings Spiceworks Help Desk Vs Sitehelpdesk ReadyDesk 4.2 10 ratings Spiceworks Help Desk Vs ReadyDesk Help Desk Premier 4.2 11 ratings Spiceworks Help Desk Vs Help Desk Premier Teamwork Desk 4.5 84 ratings Spiceworks Help Desk Vs Teamwork Desk
	View All HelpRealm Alternatives	View All Spiceworks Help Desk Alternatives