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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | HelpCrunch is a smart communication platform that enables users to turn their prospects into paying customers, drive more sales, and improve the retention rate of existing customers. All this and more is made possible through a rich toolbox of handy tools which include modern live chat, in-app messenger, auto messages, ticketing, and email automation. The features include Live Chat 2.0 that delivers 30 percent conversion improvement over old-fashioned chats. The in-app messenger enables users to talk to their customers and the auto-messaging feature engages new website visitors. The email marketing activities can also be fully automated and a dedicated help desk can be set up to deliver great customer service. The tool engages visitors to highlight the true value of their product and empowers users to track customer data to understand user behavior. Auto messages can be set up that educate customers about the product and initiate up-sell and cross-sell capabilities. Read more | WebsiteAlive is customer support and happiness tool that enables both support and sales teams to intuitively connect with their customers. Customer support efforts can be easily scaled with the business of the users, eliminating the need for one-time investments. Users can customize the tool to sync it with the brand of their company with the ability to add a logo, colors, and more. There is absolutely no programming involved. All that the user has to do is simply copy a code snippet and paste it on his/her website. The agent logins can then be set up within minutes to accept chats. Following this, a dedicated chat widget appears on the website that customers can use to get in touch with the support teams. Other leading features of the tool include one-click call transfer, integration into social media, marketing, and email campaigns, and connecting with popular applications. Read more |
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| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 12 Highly Rated # 14 Fastest Growing | # 17 Fastest Growing # 10 Most Searched |
| Total Features |
9 Features
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9 Features
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| Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Visitor Targeting
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| User Sentiments |
Affordable Pricing, Excellent Customer Support, User Friendly Interface, Extensive Customization Options Occasional Bugs, Limited Integrations, Unreliable Mobile App, Lack of Chatbot Functionality |
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| Review Summary |
HelpCrunch users praise its ease of use, affordability, and comprehensive customer support. They appreciate the wide range of features, such as live chat, email marketing, and knowledge base, that enable them to engage with customers effectively. The detailed reporting and analytics are also valued for providing insights into customer behavior and improving support strategies. However, some users have mentioned occasional technical glitches and a learning curve associated with the platform's advanced features. Overall, HelpCrunch is considered a reliable and user-friendly customer support solution that offers robust features at a competitive price. |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Standard (Live chat) $12.00 $15.00 per user / month Premium(Live chat) $20.00 $25.00 per user / month Enterprise(Live Chat) Custom Standard (Live Chat and Email) $23.00 $29.00 per user / month Premium (Live Chat and Email) $39.00 $49.00 per user / month Enterprise (Live Chat and Email) Custom |
AliveChat $30.00 $30.00 per month AliveChat Plus $50.00 $50.00 per month Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Videos |
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| Company Details | Located in: Wilmington, Delaware | Located in: Houston, TX 77027 |
| Contact Details |
+1 650-741-0034 |
1-888-696-4513 |
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