Freshdesk |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
| Description | Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank. Read more | Sugar Serve is a dependable customer service solution that has what it takes to ensure excellence in customer service. This straightforward and intuitive platform allows customer service team members to easily respond to customer inquiries in real time, optimizing the flow of interaction. Sugar Serve gives the team access to all of their customer data and insights in one place, allowing them to quickly find and answer questions. Their customer service heroes will have the best tools at their disposal with Sugar Serve’s advanced automation, customized ticket routing, and online self-service options. With Sugar Serve, users can give their customers an experience like no other. They understand everyone’s different needs and preferences when it comes to interacting with customer service teams, so the customizable solution round out the user experience. Whether the customers want immediate phone call support or prefer using the easy-to-use webpage interface, they can make sure they get exactly what they need fast. All these features help reduce wait times while improving the quality of the services ultimately making for a kinder, gentler form of customer service that prioritizes satisfaction. At Sugar Serve, they are committed to making sure every encounter between business owners and their customers results in a positive experience through powerful technology solutions backed by proactive engagement. Let us take care of the heavy lifting so the team can focus on what matters most creating sustainable relationships with clients. Trust us with the customer interactions today! Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
12 Features
|
13 Features
|
| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Surveys & Feedback
Ticket Management
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| User Rating |
|
|
| Rating Distribution |
|
|
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Help Desk Premier Others |
Sugar Serve Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Videos | Not Available |
|
| Company Details | Located in: United States | Located in: San Francisco, California |
| Contact Details |
Not available |
Not available |
| Social Media Handles |
Not available |
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
