Freshdesk |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Get Free Advice
|
| Description | Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank. Read more | Welcome to the future of customer support! Say hello to Inline Help - the innovative solution for seamlessly converting your knowledge base into an instant proactive support system. Designed for the modern age, Inline Help elevates user experience and drives efficiency like never before. Gone are the days of manual tooltips and confusing support articles. With Inline Help, users can simply tap on any part of your website to instantly receive insights and guidance. No more searching through pages of information or struggling to find the right solution. This AI-powered tooltips do the magic for them, providing instant clarity and ease for your customers. But that's not all - Inline Help goes above and beyond by effortlessly integrating into your app for on-spot insights. And the best part? No coding required! That's right, with Inline Help, they can have the power of AI at your fingertips without any technical knowledge. This not only saves they time and resources but also makes it easier for your customers to get the support they need, when they need it. But don't just take our word for it. This satisfied customers have seen a drastic increase in customer satisfaction and a reduction in support tickets since implementing Inline Help. It's a win-win for both they and your customers. So what are they waiting for? Upgrade to Inline Help and join the ranks of successful businesses that prioritize user experience and efficiency. Your customers will thank they for it. Read more |
| Pricing Options |
|
|
| SW Score & Breakdown |
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
12 Features
|
9 Features
|
| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Self Service Portal
Surveys & Feedback
Ticket Management
|
Alerts (Escalation)
Automated Routing
Community Forums
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Self Service Portal
Surveys & Feedback
Ticket Management
|
| Unique Features |
AI Assistant
Multi-language Support
|
AI Assistant
Multi-language Support
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| User Rating |
|
Not Available
|
| Rating Distribution |
|
Not Available
|
| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Help Desk Premier Others |
Essentials $97.00 $97.00 per month Growth $247.00 $247.00 per month Enterprise Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Company Details | Located in: United States | Located in: London, United Kingdom |
| Contact Details |
Not available |
Not available |
| Social Media Handles |
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
