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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Handlr logo
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlike logo
Live Chat Software

4.6 573 user ratings

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Overview

Description Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy. Read more Userlike is a cloud-based real-time chat software for existing websites that enables real-time communication between Internal team members, customers, and employees. This software integrates website chat with mobile messaging and gives a better method of customer communication. Businesses can chat with their customers, agents, employees through their website by connecting their chat box and automating parts of their customer's interactions. Userlike software promises to keep its customer's information secure by its unique data privacy options. It comprises advanced features including custom chat behavior, chats box, Team Management features, inbuilt chat panel, feedback, and custom design templates. Moreover, user like also offers analytics and report functionalities that let users keep track of KPIs. It allows businesses to access the platform from different mobile devices like smartphones and tablets. Moreover, through slack or email, the in-built support chatbot notifies the support team, asks initial questions to website crawlers, and quickly collects the questions. Businesses can upheave their conversion rates and create loyal bonds with customers through awesome online customer service with a free, open-source, and subscription-based pricing strategy. Read more
Pricing Options
  • Free Trial Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $90.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    62%
  • Popularity
    74%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    91%
  • Momentum
    65%
  • Popularity
    88%
SaaSworthy Awards
Not Available
# 19 Highly Rated # 11 Fastest Growing

Features

Total Features
10 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 7 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4.6/5 573 user ratings
    Rating Distribution
    Not Available
    • Excellent

      63.9%
    • Very Good

      32.1%
    • Average

      3%
    • Poor

      0.7%
    • Terrible

      0.3%
    User Sentiments
      Not Available

      Ease of Use, Intuitive User Interface, Extensive Customizations, Quick Integration

      Lack of Mobile App, Confusing Settings Page, Limited Free Plan Functionality, Occasional Delays in Widget Updates

    Review Summary
    Not Available

    Users praise Userlike's user-friendly interface, ease of use, and quick setup process. Its live chat feature is lauded for its efficiency and ability to handle multiple conversations simultaneously. Users appreciate the customization options and integrations with various platforms. However, some users have reported occasional technical glitches and limited reporting capabilities. Overall, Userlike is considered a reliable and effective live chat solution, suitable for businesses seeking to enhance customer communication and engagement.

      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Offers Custom plan.
    • Free Trial Available
    • Starts at $90.00. Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter (Business) Custom

    Professional (Business) Custom

    Professional Plus (Business) Custom

    Enterprise (Enterprise) Custom

    Enterprise Plus (Enterprise) Custom

    Corporate (Corporate) Custom

    Corporate Plus (Corporate) Custom

    Corporate Bespoke (Corporate) Custom

    Free Free

    Team $90.00 $100.00 per month

    Corporate $290.00 $320.00 per month

    Business $720.00 $800.00 per month

    Flex Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Handlr Screenshots
    + 4 More
    Dashboard
    + 5 More
    Videos Video Thumbnail
    + 1 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Romford, England - RM1 3NH Founded in: 2017 Located in: Cologne, Germany
    Contact Details

    Not available

    https://handlrseo.com/

    Not available

    https://www.userlike.com/

    Social Media Handles

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