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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Introducing Grasp, next-generation customer conversations platform fueled by the power of AI. At Grasp, we’re redefining the art of customer interaction by providing team with complete oversight of customer service exchanges, transforming routine talks into actionable insights that spur growth and customer satisfaction. Imagine every interaction with the customers meticulously organized in a singular, cohesive timeline — this is the clarity and continuity Grasp offers. With each contact moment pinpointed, the support team can deliver accurate, personalized service from the get-go, embodying the ethos of "first time right, every single time." It’s about proactivity — reaching out with relevant discussions based on finely tuned insights into what customers crave to hear. That's the kind of service that doesn’t just satisfy but truly delights. Grasp is more than a tool; it’s a catalyst for positive energy that the team, and customers will experience with every interaction. Read more | Introducing Converso, the AI-powered customer support solution designed to revolutionize the way their business provides customer service. With Converso, they can say goodbye to long wait times and frustrating customer interactions. This innovative technology streamlines the support process, saving their agents valuable time while improving customer service levels. Gone are the days of sifting through endless messages and struggling to keep up with customer inquiries. With Converso, they can reduce agent message volumes by an impressive 50%, allowing them to focus on more pressing matters. This not only increases productivity, but also leads to happier, more satisfied customers. But that's not all. Converso is equipped with the latest AI technology, meaning their virtual assistant is always learning and adapting to better serve their customers. This allows for a more personalized experience, building brand loyalty and trust amongst their clientele. And don't limit yourself to just one channel. With Converso, they can deploy their AI Assistant across multiple platforms, ensuring a seamless and consistent experience for their customers no matter where they choose to reach out for support. Whether it's through email, social media, or live chat, Converso has got they covered. As a professional with a third party perspective, they understand the importance of efficiency and superior service. That's why they are confident that Converso is the perfect fit for their business. With this informative, organized, and authoritative approach, they guarantee that their customers will be blown away by the level of support they receive. So why wait? Join the AI revolution and see the difference Converso can make for their business today. Read more |
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| SW Score & Breakdown |
81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
10 Features
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10 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Social Media Integration
Ticket Management
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Alerts (Escalation)
Automated Routing
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Social Media Integration
Ticket Management
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| Unique Features |
AI Assistant
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AI Assistant
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| User Rating |
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Not Available
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| Rating Distribution |
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Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Premium Others Enterprise Others Custom Others |
Converso Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
+ 1 More
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| Company Details | Located in: Amsterdam, The Netherlands | Located in: London, United Kingdom |
| Contact Details |
+31 (0)88 227 3600 |
Not available |
| Social Media Handles |
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