Compare : Genesys PureEngage vs LiveVox

• Excellent
  37.1%
• Very Good
  52.9%
• Average
  8.5%
• Poor
  1.5%
• Terrible
  0%

• Excellent
  56.8%
• Very Good
  37.8%
• Average
  5.4%
• Poor
  0%
• Terrible
  0%

Flexible and Customizable Platform, Extensive Integration Capabilities, Robust Routing Engine, Comprehensive Reporting and Analytics

Complex System Architecture, Product Documentation Needs Improvement, Technical Support Response Time Inconsistency, High Cost of Implementation and Maintenance

Ease of Use, Excellent Customer Support, Robust Reporting Tools, TCPA Compliance

Lack of Documentation, Slow Technical Support, Limited Reporting Customization, Occasional Software Glitches

Genesys PureEngage is generally praised for its user-friendly interface, ease of use, and comprehensive features. Reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving customer interactions. They also appreciate the flexibility and customization options, enabling businesses to tailor the solution to their specific needs. However, there were occasional mentions of technical glitches and integration challenges, which could be addressed for a smoother user experience. Overall, Genesys PureEngage is a well-regarded platform that helps organizations deliver exceptional customer service.

LiveVox receives positive feedback for its ease of use, scalability, and robust features, particularly for outbound calling, compliance, and reporting. Users appreciate the user-friendly interface, automation, and the overall efficiency gains it provides. However, some users note challenges with customer support response times, reporting limitations, and the occasional technical hiccup, particularly with recent upgrades. Overall, LiveVox is seen as a powerful contact center solution but may require a learning curve and ongoing attention to technical support.