Gainsight PX vs Fidlio Comparison

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Gainsight PX

Product Management Software

4.5 337 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Fidlio

Product Management Software

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Overview

Description

Gainsight PX is a product experience monitoring solution that offers detailed insights on product-based engagement levels and user analytics, enhancing business growth. It empowers organizations with a detailed user-centric understanding of particular products, enabling them to gather feedback and design in-app modules like guides, walkthroughs, etc. for enhanced adoption and on-boarding. Powerful analytics offered by the software, facilitates on-time detection of relevant drop-off points. An automatic instrumentation technology offered by the software including retroactive tracking and on-time product based feature mapping, reduces workload and employee hours. Gainsight PX features a codeless technology, letting users deploy features without developer resources. It also enables organizations to send emails, and notifications, based on usage or non-usage. Brands can generate user-specific targeted surveys within the software, they can opt for pre-built templates regarding the particular. Business houses can get the overall user experience improved by scheduling automated in-person follow-ups as per the accumulated responses. Read more

Fidlio is a customer feedback management application that enables users to collect feature requests via a simple and user-friendly tool. One can use the information gathered to prioritize their roadmaps. The application comes with some powerful features including roadmaps, which help to communicate with one’s teams and monitor what they are working on. Users can update their customers on what features they should expect in the coming days. With Fidlio’s Changelog feature, users can announce new product launches or updates, enabling customers to learn about each new release or feature. The application comes with Plan Charts that help to decide what one should build next. Moreover, these charts enable users to keep the good and the bad features separate based on the votes received from customers, the costs involved and the usage frequency of each. One can send email notifications to customers after a feature is updated or posted, or when it receives comments and votes. The application allows users to put their company logo and do custom branding by changing the theme colors of the app. Moreover, customers can vote for their suggestions, thus helping users know the types of features that are most desired amongst the target market. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Free Trial Available
Starts at $25.00.

SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

83%
Momentum

65%
Popularity

68%

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

93%
Reviews

60%
Momentum

63%
Popularity

64%

Features

Total Features	10 Features	12 Features
Common Features for All	Collaboration Helps you safely share data with only those who matter and enhances your teamwork Custom Workflows Facility to create workflows with custom stages, process, and status. Dashboard A digital insight of reports and other workings on a single screen Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Guest Sharing Invite to access the file, image, or job work via a secured link without the need to login to panel Idea Management Facility to receive insights from internal and external stakeholders Kanban Board To visualize the workflow of a project typically representing sticky notes on a white board Milestone Tracking They act as signposts through the course of your project, as they help to ensure that you're staying on track. Product Roadmaps To visually summarize the progress and direction of your product offering over time Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Requirement Management Requirements management is the process of collecting, analyzing, refining, and prioritizing product requirements and then planning for their delivery. Resource Management Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances. Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Task Prioritization Facility to rank the tasks in the order you will do it Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 7 More - Show Less	Collaboration Helps you safely share data with only those who matter and enhances your teamwork Custom Workflows Facility to create workflows with custom stages, process, and status. Dashboard A digital insight of reports and other workings on a single screen Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task Guest Sharing Invite to access the file, image, or job work via a secured link without the need to login to panel Idea Management Facility to receive insights from internal and external stakeholders Kanban Board To visualize the workflow of a project typically representing sticky notes on a white board Milestone Tracking They act as signposts through the course of your project, as they help to ensure that you're staying on track. Product Roadmaps To visually summarize the progress and direction of your product offering over time Release Management The process includes planning, managing, scheduling, and controlling a software build through different stages and environments. Requirement Management Requirements management is the process of collecting, analyzing, refining, and prioritizing product requirements and then planning for their delivery. Resource Management Resource management is the process by which businesses manage their various resources effectively. Those resources can be intangible – people and time – and tangible – equipment, materials, and finances. Strategic Planning Defining future strategy or direction based on well-detailed reports and forecasts. Task Prioritization Facility to rank the tasks in the order you will do it Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 337 user ratings	Not Available
Rating Distribution	Excellent 50.1% Very Good 47.8% Average 1.8% Poor 0% Terrible 0.3%	Not Available
Review Summary	Gainsight PX is a valuable tool for understanding customer behavior, driving product adoption, and improving communication. Users praise its ease of use, especially for setting up in-app engagements and surveys. While some find the analytics reporting less intuitive, the insights gleaned are considered a game-changer for product development and decision-making. The platform's integration with Gainsight CS is a key advantage, enabling a comprehensive view of customer health and targeted interactions. However, some users point to a learning curve, suggesting that dedicated time and effort are needed to master the tool's full potential.	Not Available
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Available Starts at $25.00.
Pricing Plans Monthly Plans Annual Plans	Gainsight Product Experience Custom	Fidlio $25.00 $30.00 per month
	View Detailed Pricing	View Detailed Pricing

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