Freshdesk Contact Center (Formerly Freshcaller) vs Servetel by Acefone Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk Contact Center (Formerly Freshcaller)

Call Center Software

4.4 167 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Servetel by Acefone

Call Center Software

4 1 user ratings

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Overview

Description	Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. Read more	Servetel (by Acefone) founded in 2018, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. API Connect: A unique communication API suite to assist communication needs for mobile and web applications. Campaigns: Mass outreach product to connect with the last audience efficiently and productively. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customers journey. Headquartered in Gurgaon, we are trusted by 5000+ global businesses. Read more
Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 89% Momentum 69% Popularity 84%	87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 65% Momentum 72% Popularity 82%
SaaSworthy Awards	# 7 Fastest Growing # 8 Most Searched	Not Available

Features

Total Features	7 Features	8 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally + 4 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.4/5 167 user ratings	4/5 1 user ratings
Rating Distribution	Excellent 52.7% Very Good 38.3% Average 3.6% Poor 1.8% Terrible 3.6%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
User Sentiments	Ease of Use, Cost-Effectiveness, Seamless CRM Integration, Extensive Integrations Mobile App Issues, Limited Customization, Occasional Call Quality Issues, Limited Inbound Call Features	Not Available
Review Summary	Freshcaller, a cloud-based contact center solution, has garnered mixed reviews. Users applaud its user-friendly interface, ease of setup, and feature-richness. They appreciate the customizable dashboards, call routing options, and integration with various business applications. However, some users have expressed concerns regarding the system's occasional glitches, limited reporting capabilities, and lack of advanced features found in more established platforms. Overall, Freshcaller is a solid choice for small businesses and startups seeking a budget-friendly and easy-to-use contact center solution, but larger enterprises may find it lacking in terms of scalability and advanced functionalities.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $15.0. Offers Free-forever plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Sprout Free Blossom $15.00 $19.00 per user / month Garden $29.00 $39.00 per user / month Estate $45.00 $59.00 per user / month Forest $69.00 $99.00 per user / month Estate Omnichannel $79.00 $99.00 per user / month Forest Omnichannel $139.00 $169.00 per user / month	Basic Others Business Others Premium Others Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Freshdesk 4.6 3,278 ratings Aircall 4.2 1,579 ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Aircall Zendesk Talk 3.4 89 ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Zendesk Talk Call Center Studio 4.8 130 ratings Freshdesk Contact Center (Formerly Freshcaller) Vs Call Center Studio LeadDesk 4.6 12 ratings	Knowlarity 4.3 24 ratings Servetel by Acefone Vs Knowlarity Call Center Studio 4.8 130 ratings Servetel by Acefone Vs Call Center Studio VCC Live 4.8 145 ratings My Hotline Servetel by Acefone Vs My Hotline Callision
	View All Freshdesk Contact Center (Formerly Freshcaller) Alternatives	View All Servetel by Acefone Alternatives