TalkDesk |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. Read more | Callspot is a call analytics software-as-a-service platform that assists organizations in converting website visitors into sales calls. Only the most qualified visitors are pre-qualified by the clever algorithms, who then engage them in real-time audio dialogues. In less than a minute, the widget connects your site visitor with your sales team, increasing the likelihood of future purchases by 10-15 times. Every minute counts when it comes to replying to your leads. Allowing them to wait more than 5 minutes results in an 80% reduction in lead qualifying and marketing campaign ROI. When you're not busy, calls are scheduled and dialed. In seconds, your visitors will be connected to your sales staff. There will be no more night time shifts because Callspot will be available on your website 24 hours a day, 7 days a week. It recognizes after-hours calls and, instead of leaving a missed call, helps to immediately schedule callbacks for your sales team the next day. Read more |
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| SW Score & Breakdown |
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
8 Features
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6 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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| Organization Types Supported |
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| Platforms Supported |
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| Modes of Support |
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| API Support |
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Call Recording & Tracking, Ease of Use, Reliable Customer Support, Seamless CRM Integrations Call Connection Issues, Limited International Support, Occasional System Downtime, UI/UX Improvements Needed |
Not Available
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| Review Summary |
Exotel is a popular cloud telephony solution for B2C companies, lauded for its all-in-one customer management and tracking capabilities, personalized calling experiences, and suitability for concurrent calling. Users appreciate its call recording features and easy integration with CRMs like LeadSquared, but some report occasional call lag, redirection issues, and occasional voice leakage. Recommendations emphasize its cost-effectiveness for organizations with large customer datasets. Users primarily utilize Exotel to manage leads, track calls, and improve customer support operations. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Dabbler $200.00 $200.00 Believer $500.00 $500.00 Influencer $1,000.00 $1,000.00 Enterprise Custom |
Callspot Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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Not Available |
| Videos |
+ 3 More
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Not Available |
| Company Details | Located in: Bangalore, India Founded in: 2011 | Located in: Athens, Greece |
| Contact Details |
+91 80 88 919888 |
Not available |
| Social Media Handles |
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