Freshdesk |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | EvantoDesk revolutionizes customer support with its simple, intuitive help desk software. Forget ticket IDs and customer portals; EvantoDesk turns customer interactions into seamless email exchanges, making customers feel valued and heard. Quick to configure with the Quick Start Wizard, teams can effortlessly transition to EvantoDesk as it mimics familiar email systems like Gmail. With EvantoDesk, every team member stays on the same page, thanks to features like the collision detector, which alerts agents if multiple people are viewing the same ticket. Its clean, crisp layout turns ticket management into a breeze. Boost productivity with canned responses, notes, @mentions, and automated workflows that streamline ticket processing. Collaboration is a priority, allowing tickets to be easily assigned to individuals or groups. Team members can add notes and alert colleagues using @mentions, ensuring everyone's in the loop. EvantoDesk also offers robust reporting and data analysis to optimize performance. Choose EvantoDesk for a hassle-free, efficient help desk solution that transforms customer service into a delightful experience. Read more | Movidesk is a versatile help desk and service desk service solution that offers you smart features to facilitate effective client as well as internal communications. It speeds up encounters and records their history, resulting in much more structured and efficient assistance. With Movidesk, you get multiple channels on a single system and all communication channels (email, phone, chat, and Facebook) are centralized on a single platform. This streamlines your support process while still providing your customers with a unique experience. The platform helps you organize your customer care department and eliminates the need for spreadsheets since everything is in one spot. Also, no technical or programming experience is necessary to set up the tool. You can add MoviBot to your Movidesk system to automatically manage calls through chat, screen service, and respond to common customer queries. You can control calls through chat, undertake service screening, and respond to consumers' major queries swiftly and automatically. Chatbots by Movidesk enables commonly asked queries to be addressed rapidly, minimizing client wait times. Additionally, the platform is intended to be as user-friendly as possible. Read more |
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| SW Score & Breakdown |
84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
14 Features
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16 Features
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| Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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| Unique Features |
Multi-language Support
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Multi-language Support
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| User Rating |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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EvantoDesk $15.00 $16.67 per user / month |
Movidesk Others |
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View Detailed Pricing
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View Detailed Pricing
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| Company Details | Located in: Bristol, England Founded in: 2017 | Located in: Boston, MA Founded in: 2016 |
| Contact Details |
Not available |
+55 11 4118-6744 |
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