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Freshdesk

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Help Desk Software

5 9 user ratings

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Overview

Description EasyVista Self Help revolutionizes the concept of knowledge management, empowering users to independently resolve issues with an intuitive, media-rich experience. By enabling the upload of informative documents, instructional videos, and vivid imagery, this platform ensures that solutions are not only accessible but also engaging. Its versatile syndication capabilities extend the reach of the knowledge base across a myriad of user touchpoints, including websites, portals, corporate applications, and even messaging platforms. Additionally, the platform's advanced analytics offer deep insights into user engagement and knowledge utilization, optimizing the efficiency of the employee self-service strategies. With EasyVista Self Help, organizations can transform their customer and employee support from reactive to proactive, facilitating a seamless self-service environment. Read more EvantoDesk revolutionizes customer support with its simple, intuitive help desk software. Forget ticket IDs and customer portals; EvantoDesk turns customer interactions into seamless email exchanges, making customers feel valued and heard. Quick to configure with the Quick Start Wizard, teams can effortlessly transition to EvantoDesk as it mimics familiar email systems like Gmail. With EvantoDesk, every team member stays on the same page, thanks to features like the collision detector, which alerts agents if multiple people are viewing the same ticket. Its clean, crisp layout turns ticket management into a breeze. Boost productivity with canned responses, notes, @mentions, and automated workflows that streamline ticket processing. Collaboration is a priority, allowing tickets to be easily assigned to individuals or groups. Team members can add notes and alert colleagues using @mentions, ensuring everyone's in the loop. EvantoDesk also offers robust reporting and data analysis to optimize performance. Choose EvantoDesk for a hassle-free, efficient help desk solution that transforms customer service into a delightful experience. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0.
SW Score & Breakdown

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    92%
  • Reviews
    78%
  • Momentum
    62%
  • Popularity
    63%

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4/5 1 user ratings
5/5 9 user ratings
Rating Distribution
  • Excellent

    0%
  • Very Good

    100%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0.
Pricing Plans
Monthly Plans Annual Plans

EV Self Help Custom

EvantoDesk $15.00 $16.67 per user / month

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Videos Video Thumbnail
+ 1 More
Not Available

Vendor information

Company Details Located in: New York, New York Located in: Bristol, England Founded in: 2017
Contact Details

+1 (888) 398 4876

https://www.easyvista.com/products/employee-self-service-software

Not available

https://evantodesk.com/

Social Media Handles

Not available

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