eStreamDesk vs Tender Support Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eStreamDesk

Help Desk Software

4.1 8 user ratings

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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Tender Support

Help Desk Software

4 1 user ratings

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Overview

Description

eStreamDesk is a flexible platform enabling the helpdesk team to quickly and deftly manage tons of requests from various services. eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans. Save time on answering the same questions over and over again. Create a highly targeted, information-rich knowledge base. Read more

Tender gives the tools required to deliver great customer support. With Tender, staying connected with the customers is easier than ever. Receive instant notifications, so always in the loop, and reply on the go with the intuitive mobile interface. Use keywords to quickly take action, saving time and ensuring no customer query goes unanswered. One of Tender's standout features is its automatic follow-up reminders, which prompt at the perfect moment, ensuring that never miss a beat. Tender takes care of the complex tasks, allowing to focus on what truly matters—building meaningful relationships with the customers and grow brand. Whether running a small business or a large enterprise, Tender equips with the features necessary to provide exceptional support effortlessly. Read more

Pricing Options

Free Trial Available
Starts at $29.00. Offers Free-forever plan.

Free Trial Available
Starts at $49.00.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

74%
Momentum

61%
Popularity

66%

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

65%
Momentum

60%
Popularity

61%

Features

Total Features	10 Features	11 Features
Common Features for All	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 7 More - Show Less	Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come Automated Routing It helps in automatically directing queries and data to the appropriate agent. Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. Document Storage Helps in storing the documents electronically and in a systematic way Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. Multi-Channel Communication Helps in receiving queries and offering help through multiple channels Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions Social Media Integration Enables integrating the software with social media for better reach and coverage Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved + 8 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.1/5 8 user ratings	4/5 1 user ratings
Rating Distribution	Excellent 25% Very Good 62.5% Average 12.5% Poor 0% Terrible 0%	Excellent 0% Very Good 100% Average 0% Poor 0% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $29.00. Offers Free-forever plan.	Free Trial Available Starts at $49.00.
Pricing Plans Monthly Plans Annual Plans	FREELANCER Free SMALL BUSINESS $29.00 $29.00 per month PROFESSIONAL $75.00 $75.00 per month ENTERPRISE $212.00 $212.00 per month	Standard $49.00 $49.00 per month Pro $99.00 $99.00 per month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	HelpDesk 4.4 50 ratings eStreamDesk Vs HelpDesk ReadyDesk 2.7 3 ratings eStreamDesk Vs ReadyDesk Sitehelpdesk 4 1 ratings eStreamDesk Vs Sitehelpdesk HelpdeskEddy 4.8 4 ratings eStreamDesk Vs HelpdeskEddy Teamwork Desk 4.4 14 ratings eStreamDesk Vs Teamwork Desk	HelpDesk 4.4 50 ratings Tender Support Vs HelpDesk BoldDesk 4.7 43 ratings Help Desk Premier 4.2 13 ratings ReadyDesk 2.7 3 ratings Tender Support Vs ReadyDesk HelpdeskEddy 4.8 4 ratings
	View All eStreamDesk Alternatives	View All Tender Support Alternatives