TalkDesk |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
|
| Description | Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy. Read more | iCallify stands out as an all-inclusive contact center software solution, transforming standard customer service into vibrant engagement centers. With its Agent Power Pack, the software empowers agents by providing a 360-degree view of customer interactions, ensuring a seamless customer journey. iCallify's adaptive capability heightens efficiency, enabling agents to deliver personalized support across all channels. The suite of dialers, including Auto, Power, Predictive, and Preview Dialers, along with IVR and ACD technologies, amplifies productivity by automating complex tasks. This allows teams to focus on fostering meaningful customer engagements. Real-time insights drive informed decision-making, facilitating better training programs and client-focused care. iCallify prioritizes a secure, easy-to-use interface, fostering team collaboration and enhancing service delivery. By tailoring omnichannel contact center solutions to specific needs, iCallify not only meets but exceeds expectations, delivering impressive customer experiences every time. Read more |
| Pricing Options |
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| SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
9 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Platforms Supported |
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| Modes of Support |
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| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Dextr.Cloud Custom |
iCallify Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 1 More
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+ 2 More
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| Company Details | Located in: Las Vegas, NV Founded in: 2019 | Located in: Ahmedabad, India |
| Contact Details |
1-800-946-6127 |
+91 8488 850670 |
| Social Media Handles |
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