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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours. Read more | LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. Read more |
Pricing Options |
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SW Score & Breakdown |
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
Not Available
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# 13 Highly Rated # 15 Fastest Growing |
Total Features |
4 Features
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9 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
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Excellent customer service, Ease of use, Extensive integrations, Helpful analytics and reporting Outdated user interface, Occasional technical issues, Mobile app limitations, Limited ticket form options |
Review Summary |
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Users praise LiveHelpNow for its ease of use, comprehensive features, and excellent customer support. They appreciate the intuitive interface, customizable chatbots, and robust reporting capabilities. The ticketing system and knowledge base integration are also highly regarded. However, some users have experienced occasional technical issues and limited customization options. Additionally, a few reviewers have expressed concerns about the pricing structure and the lack of certain advanced features. Overall, LiveHelpNow is a popular choice for businesses seeking a reliable and user-friendly live chat and help desk solution. |
Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Economy $199.00 $199.00 per month Standard $399.00 $399.00 per month Professional $699.00 $699.00 per month Premium $999.00 $999.00 per month |
Chat and SMS $21.00 $21.00 per month FAQ / Self-Service $21.00 $21.00 per month Support Ticket $21.00 $21.00 per month Call Management $9.00 $9.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: Jaipur, India | Located in: Willow Grove, Pennsylvania |
Contact Details |
+91 (0) 141 403 2353 |
+1 877-548-3001 |
Social Media Handles |
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